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Front Office Manager

Rainmaker TeamWest Chester, OH
Onsite

About The Position

At avid hotels, we champion everyday travel done right. We focus on getting the essentials right every time—delivering a high-energy environment, seamless service, and a sound sleep for our guests. We are seeking a dynamic, guest-focused Front Office Manager to lead our front desk team, manage daily hospitality operations, and champion our commitment to fast, friendly, and reliable service.

Requirements

  • 2+ years of front desk experience in hospitality, with previous leadership or supervisory experience preferred.
  • Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.
  • Strong leadership, communication, and interpersonal skills with a passion for guest service.
  • High operational adaptability, detail orientation, and problem-solving abilities.
  • Flexibility to work varied shifts, including weekends, holidays, and evening shifts as operational needs arise.

Nice To Haves

  • Previous leadership or supervisory experience preferred.
  • Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.

Responsibilities

  • Hire, train, schedule, and mentor front desk staff to deliver exceptional guest experiences aligned with IHG and avid brand standards.
  • Oversee all front office functions including check-in/check-out procedures, guest requests, reservation management, and night audit operations.
  • Resolve guest issues promptly and proactively with a warm, solution-oriented approach; monitor and elevate guest satisfaction scores.
  • Collaborate with the General Manager on rate optimization, inventory control, and room occupancy targets.
  • Manage daily front desk cash handling, room charges, end-of-day balance reviews, and guest billing precision.
  • Work closely with housekeeping and maintenance teams to ensure swift room turnarounds and flawless property upkeep.

Benefits

  • Competitive salary based on experience.
  • Paid time off (PTO) and holiday pay.
  • Employee hotel discounts across IHG properties worldwide.
  • Professional development and advancement opportunities.

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