Front Office Manager

Rainmaker Team•West Chester, OH

2d•Onsite

About The Position

At avid hotels, we champion everyday travel done right. We focus on getting the essentials right every time—delivering a high-energy environment, seamless service, and a sound sleep for our guests. We are seeking a dynamic, guest-focused Front Office Manager to lead our front desk team, manage daily hospitality operations, and champion our commitment to fast, friendly, and reliable service.

Requirements

2+ years of front desk experience in hospitality, with previous leadership or supervisory experience preferred.
Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.
Strong leadership, communication, and interpersonal skills with a passion for guest service.
High operational adaptability, detail orientation, and problem-solving abilities.
Flexibility to work varied shifts, including weekends, holidays, and evening shifts as operational needs arise.

Nice To Haves

Previous leadership or supervisory experience preferred.
Experience with IHG systems (Opera PMS/PMS Cloud) is a major plus.

Responsibilities

Hire, train, schedule, and mentor front desk staff to deliver exceptional guest experiences aligned with IHG and avid brand standards.
Oversee all front office functions including check-in/check-out procedures, guest requests, reservation management, and night audit operations.
Resolve guest issues promptly and proactively with a warm, solution-oriented approach; monitor and elevate guest satisfaction scores.
Collaborate with the General Manager on rate optimization, inventory control, and room occupancy targets.
Manage daily front desk cash handling, room charges, end-of-day balance reviews, and guest billing precision.
Work closely with housekeeping and maintenance teams to ensure swift room turnarounds and flawless property upkeep.