Front Office Manager

Westmont Group • Manhattan Beach, CA

5d • $75,000 - $80,000 • Onsite

About The Position

The Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services within the organization. This position is responsible for overseeing daily front office activities, managing staff, and delivering exceptional customer service to create a welcoming and professional environment. The Front Office Manager acts as a liaison between guests and other departments, resolving issues promptly and maintaining high standards of hospitality. They are also tasked with optimizing front office procedures to enhance operational efficiency and guest satisfaction. Ultimately, this role contributes significantly to the overall reputation and success of the establishment by fostering a positive first impression and seamless guest experience.

Requirements

• High school diploma or equivalent
• Minimum of 3 years experience in front office operations within the hospitality industry, including supervisory responsibilities.
• Strong knowledge of front office procedures, reservation systems, and customer service best practices.
• Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
• Proficiency in using property management systems (PMS) and Microsoft Office Suite.
• Strong leadership and organizational skills
• Excellent communication skills
• Proficiency with property management systems and reservation software
• Problem-solving skills
• Analytical skills

Nice To Haves

• Bachelor’s degree in hospitality management or related field is preferred.
• Bachelor's degree in hospitality management, business administration, or a related field.
• Experience with advanced hotel management software and CRM systems.
• Certification in hospitality management or customer service excellence.
• Demonstrated ability to lead and motivate a diverse team in a fast-paced environment.
• Bilingual skills or proficiency in multiple languages.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED