Front Office Manager

Horseshoe Bay Resort • Tulsa, OK

10d

About The Position

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate’s performance to ensure high levels of customer satisfaction and quality of service.

Requirements

• Ability to communicate in English
• Ability to communicate professionally to all individuals
• Ability to learn and adapt to technology and operating systems
• Eye for detail
• Extremely organized
• Somewhat flexible availability

Responsibilities

• Oversee Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals.
• Manage the Front Office Team, including training, coaching, and providing support.
• Communicate with all departments to ensure customer satisfaction.
• Resolve customer complaints.
• Anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate’s performance to ensure high levels of customer satisfaction and quality of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed