IT Statewide Systems Technician
State of Louisiana • Baton Rouge, LA2d
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Electromechanical Maintenance Technician - IT Statewide Systems Technician 1-4 (Ots/Pss #50537407)
State of Louisiana•Baton Rouge, LA
About The Position
The Division of Administration’s Office of Technology Services has a vacancy in Production Support Services. The Office of Technology Services delivers innovative, effective, and reliable solutions that support and enhance IT functions within Executive Branch Departments, with an aim to increase the return on the State’s technology investment. This role provides technical support and leadership for statewide production print, mail, and data systems, including enterprise consumer communications technologies. The position participates in a career progression group covering IT Statewide Systems Technician levels 1 through 4. The position may be filled by a new hire or by promotion of a current permanent-status classified employee. No Civil Service test score is required. Applicants must provide relevant, detailed education and experience in the application; resumes are not accepted in place of completed application sections. New hires are subject to a criminal background check, may be subject to pre-employment drug testing, and must complete federal employment eligibility verification through E-Verify.
Requirements
- Meet one of the following minimum qualification pathways: four years of experience in information technology; six years of full-time work experience in any field plus two years of IT experience; an associate’s degree in IT plus two years of IT experience; a bachelor’s degree plus two years of IT experience; a bachelor’s degree with 24 semester hours in IT, computer science, engineering, mathematics, or business analytics plus one year of IT experience; or a master’s degree plus one year of IT experience.
- College credit may substitute for general work experience: each 30 semester hours from an accredited college or university counts as one year toward the six years of full-time work experience, up to 120 semester hours (four years).
- An approved-area certification may substitute for education and/or experience requirements at hire or promotion when the appointment is made from a Certificate of Eligibles.
- Provide relevant, detailed education and experience information in the application; resumes are not accepted in lieu of completed application sections.
- Successfully complete applicable pre-employment screening, including a criminal background check; prospective employees may also be subject to drug testing and employment eligibility verification.
Responsibilities
- Provide highly complex technical support for statewide enterprise consumer communications technologies, including production print and mail systems.
- Serve as a technical reference for team members on moderately complex issues and assist with triaging work tasks for operators and technicians.
- Collaborate with vendors on development, configuration, and maintenance of highly complex end-user technologies.
- Provide highly complex hardware and software technical support for statewide IT print, mail, and data systems.
- Guide lower-level technicians in resolving complex technical issues related to print or mail hardware.
- Participate in developing and documenting standardized procedures for highly complex technical support tasks.
- Develop and publish complex reports related to production print and mail functions and technologies.
- Provide technical leadership for training on complex production print and mail services and technologies; develop training materials and schedules and conduct training for lower-level staff.
- Perform other duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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