Liaison Jobs

About The Position

Requirements

• Knowledge of systems engineering principles and demonstrated ability to define and conduct Site Acceptance Tests (SATs).
• Excellent verbal and written communication skills with the ability to effectively collaborate with clients, internal teams, and diverse stakeholders.
• Ability to provide strategic direction, motivate cross-functional teams, and make sound independent decisions.
• Ability to build and maintain positive, long-term relationships with clients to ensure ongoing satisfaction and trust.
• Strong project planning, resource management, and organizational skills with the ability to manage multiple concurrent priorities.
• Ability to coordinate complex project elements including commissioning schedules, training programs, and logistics.
• Detail-oriented with the ability to verify that all project aspects meet promised specifications and performance standards.
• Effective task prioritization and time management skills to consistently meet project deadlines.
• Bachelor’s degree in Engineering required; degree in Mechanical, Electrical, Industrial, or Systems Engineering preferred.
• 7 or more years of relevant experience managing projects in material handling, warehouse automation, AS/RS, or related industries, with direct accountability for project performance.
• Experience with system commissioning, client-facing project delivery, and managing cross-functional teams required.

Nice To Haves

• PMP certification or equivalent project management credential preferred.
• Bilingual proficiency in English and Spanish or German is a plus.

Responsibilities

• Directs the planning, organization, development, and integration of efforts across all relevant departments to ensure that systems meet their expected functionalities and performance from the outset.
• Defines Site Acceptance Tests (SATs) for Westfalia systems to verify full compliance with specifications and commitments made to clients during the sales process.
• Develops and manages commissioning plans in collaboration with clients and internal teams; coordinates training for customer operators and maintenance personnel.
• Serves as the primary point of contact during system commissioning, maintaining client expectations and keeping clients, management, and stakeholders informed of project status and relevant activities.
• Manages projects as required to meet departmental workload demands and support the broader Project Management team.
• Operates with a high degree of autonomy, following company processes and procedures while providing inclusive and collaborative leadership to all project stakeholders.
• Strengthens Westfalia’s reputation by taking ownership of deliverables, honoring commitments, cultivating respectful client relationships, and identifying opportunities to add value to customer investments.
• Ensures customers receive the value promised during the sales cycle and works proactively with clients to maximize satisfaction and support Westfalia’s positive standing in the marketplace.
• Travels to customer sites for execution, inspection, and coordination as project needs require.