Physician Liaison

US Digestive Health • Exton, PA

75d • Remote

About The Position

The Physician Liaison serves as the primary relationship manager between US Digestive Health and referring providers throughout Pennsylvania and Delaware. This field-based role focuses on developing relationships with community providers and patients, increasing awareness of US Digestive Health providers and services, improving provider and patient satisfaction, and supporting growth initiatives across the region.

Requirements

• Healthcare background and/or experience.
• Minimum of a bachelor's degree and significant experience in the health care or pharmaceutical sales field
• Must be authorized to work in the US for any employer

Nice To Haves

• Specialty provider experience a plus.
• Nursing credentials preferred
• Physician liaison or provider relations experience preferred
• Healthcare business preferred
• Demonstrated success developing relationships and growing provider engagement preferred

Responsibilities

• Develop and maintain strategic relationships with community providers, practice administrators, office managers, and clinical staff to increase awareness and utilization of US Digestive Health services.
• Conduct regular provider outreach visits to educate community providers and patients on US Digestive Health providers, clinical services, access pathways, and patient care resources.
• Analyze referral patterns, market opportunities and provider engagement data to identify growth opportunities and execute outreach strategies.
• Serve as the primary liaison between community physicians, patients, and US Digestive Health locations, facilitating communication and resolving operational or patient access concerns.
• Investigate and manage service recovery opportunities, ensuring timely resolution of provider and patient concerns and escalating issues as appropriate.
• Coordinate educational programs, community outreach events, lunch-and-learns, and other marketing initiatives to strengthen relationships.
• Monitor competitive activity, market conditions, and referral patterns and communicate actionable insights to leadership.
• Maintain accurate documentation of outreach activities, access intelligence, and provider interactions; prepare regular reports and recommendations.
• Collaborate with physicians, practice managers, operations leaders, and clinical staff to improve intake and access processes and enhance the overall provider and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level