Client Liaison Veterinary Hospital Boston- Hybrid Remote - Second Shift

MSPCA-Angell Careers•Boston, MA

11d•Hybrid

About The Position

Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the evenings worked are a mix of 12-8:30 and 1:30-10. This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed. Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care. To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today!

Requirements

Experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work
Excellent communication skills
Excellent attention to detail
Excellent verbal and written communication skills
Must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed

Nice To Haves

Passion for customer service
Love for animals

Responsibilities

Booking patient appointments
Conveying detailed information regarding patient status, doctors’ reports/updates, and instructions
Providing general information regarding routine, specialty, and emergency pet care
Managing the flow of information between our veterinary staff and clients
Collaborating with all departments
Interacting with every facet of patient and client care