Hospital Liaison

Rotech Healthcare Inc.•Dallas, TX

6d•Onsite

About The Position

Rotech Healthcare Inc. is hiring a Hospital Liaison to connect hospital staff with home care services for patients who need respiratory therapy and durable medical equipment (DME) at home. The liaison works with Case Management and Continuing Care teams to coordinate discharge planning, arrange timely equipment delivery and setup, and educate patients and caregivers on safe equipment use. This position is based solely at Baylor University Medical Center (Big Baylor), supporting the Baylor Scott and White DFW PPA. The stated pay is $20–$22 per hour, depending on related experience, with eligibility for a bonus opportunity. The schedule is Wednesday through Sunday, 8:30 a.m. to 5:30 p.m. The role involves coordinating with hospital personnel, documenting referrals and equipment deliveries, supporting emergency equipment needs, and maintaining relationships with hospital staff. It also includes training and education activities, professional events, and travel to patient homes in a company vehicle for equipment setup and follow-up. The work includes lifting and transporting equipment up to 65 pounds, regular patient and equipment contact with potential pathogen exposure, and driving a company vehicle for most of the workday.

Requirements

Candidates must demonstrate the knowledge, skills, and abilities necessary to perform the essential functions through a combination of education, training, and relevant work experience.
Meet any education requirements mandated by applicable law, regulation, licensing requirement, or customer contract.
Valid driver’s license in the state of residence with a clean driving record, when applicable.
Pass a company-wide background check, subject to an individualized assessment in accordance with applicable laws.
Complete a drug screen when applicable for the position.
Comply with healthcare facility credentialing processes when applicable.
Perform basic mathematical calculations accurately.
Communicate clearly and professionally in English, verbally and in writing.
Interpret and respond to verbal, written, and visual communications.
Handle sensitive information with discretion and confidentiality.
Stay organized, manage time effectively, solve problems independently, and work both independently and collaboratively.
Maintain attention to detail while managing multiple tasks.
Use email, the internet, and Microsoft Outlook, Word, and Excel.
Operate standard office equipment, including a fax, copier, printer, phone, and computer or tablet.
Safely load, unload, and secure equipment according to company policy.
Understand and operate home respiratory equipment and supplies.
Troubleshoot equipment and perform basic mechanical repairs.
Lift and transport equipment weighing up to 65 pounds.

Nice To Haves

High school diploma or GED equivalent.
Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes using a company vehicle for equipment setup and follow-up.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability coverage, accidental death coverage, identity protection, and legal services.
Mental health and Medicare support programs.
Diabetes and high blood pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.