Hospital Liaison

Rotech Healthcare Inc.•West Valley City, UT

About The Position

Rotech Healthcare Inc. is seeking a Hospital Liaison to connect hospital staff with the company’s home care services. The role works with Case Management and Continuing Care teams to coordinate patient discharges and transitions home for patients requiring respiratory therapy and durable medical equipment (DME). Responsibilities include arranging timely equipment delivery and setup, educating patients and caregivers, maintaining documentation, supporting emergency equipment needs, and building relationships with hospital personnel. The role also includes in-service training, professional events, and travel to patient homes for equipment setup and follow-up using a company vehicle. The position pays $20 to $25 per hour depending on related experience and is eligible for a bonus opportunity. Candidates may qualify through a combination of education, training, and relevant work experience demonstrating the skills and abilities needed to perform the job. Any education requirements imposed by applicable law, licensing requirements, or customer contracts apply. A high school diploma or GED is preferred, as are experience in healthcare or medical equipment, familiarity with billing and insurance reimbursement, medical administration and records management, at least three years of related work experience, and knowledge of medical terminology. The role requires communication, organization, confidentiality, problem-solving, and attention to detail, as well as proficiency with email, internet, Microsoft Outlook, Word, and Excel. It also involves operating office equipment, handling and troubleshooting respiratory equipment, and safely securing equipment for transport. Employment is contingent on applicable background checks, drug screening, healthcare facility credentialing, and having a valid driver’s license with a clean driving record. Physical and environmental demands include lifting and transporting equipment up to 65 pounds; sitting, standing, walking, talking, and listening throughout the day; close visual work; regular contact with patients and equipment with potential pathogen exposure; and driving a company vehicle for most of the workday.

Requirements

Candidates must demonstrate, through education, training, and/or relevant work experience, the knowledge, skills, and abilities needed to perform the essential job functions.
Meet any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or customer contract.
Valid driver’s license in the state of residence with a clean driving record, when applicable.
Complete applicable background check, drug screen, and healthcare facility credentialing requirements.
Perform basic mathematical calculations accurately.
Communicate clearly and professionally in English, verbally and in writing.
Interpret and respond to verbal, written, and visual communications.
Handle sensitive information with discretion and confidentiality.
Stay organized, manage time effectively, solve problems independently, and manage multiple tasks with attention to detail.
Work independently and collaboratively as part of a team.
Use email and the internet, navigate Microsoft Outlook, Word, and Excel, and operate standard office equipment.
Understand and operate home respiratory equipment and supplies.
Meet physical demands that include lifting and transporting equipment up to 65 pounds, regular patient and equipment contact with potential pathogen exposure, and driving a company vehicle for most of the workday.

Nice To Haves

High school diploma or GED equivalent.
Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain strong relationships with hospital personnel and serve as a resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes for equipment setup and follow-up using a company vehicle.
Safely load, unload, and secure equipment according to company policy.
Troubleshoot equipment and perform basic mechanical repairs.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Mental health and Medicare support programs.
Diabetes and high blood pressure programs.
Healthcare cost and prescription savings programs.
Hepatitis B and TB vaccinations.