Hospital Liaison

Rotech Healthcare Inc. • Lexington, KY

2d

About The Position

Rotech Healthcare Inc. is hiring a Hospital Liaison to connect hospital staff with the company’s home care services. The role works closely with Case Management and Continuing Care teams to coordinate transitions for patients who need respiratory therapy and durable medical equipment (DME) at home. Responsibilities include discharge planning, arranging timely equipment delivery and setup, and educating patients and caregivers about safe equipment use. The position pays $18.50 to $22 per hour, depending on related experience, and is eligible for a bonus opportunity.

The Hospital Liaison maintains relationships with hospital personnel, supports emergency equipment needs, keeps accurate referral and delivery records, and contributes to quality improvement efforts. The role also includes fieldwork, including travel to patient homes in a company vehicle for equipment setup and follow-up. The job involves frequent patient and equipment contact and physical work, including lifting and transporting equipment weighing up to 65 pounds.

Requirements

• Meet any education requirements mandated by applicable law, regulation, licensing requirement, or customer contract.
• Communicate clearly and professionally in English, verbally and in writing.
• Perform basic mathematical calculations accurately.
• Interpret and respond to verbal, written, and visual communications.
• Handle sensitive information with discretion and confidentiality.
• Stay organized, manage time effectively, solve problems independently, and work both independently and collaboratively.
• Maintain attention to detail while managing multiple tasks.
• Use email and the internet, and navigate Microsoft Outlook, Word, and Excel.
• Operate standard office equipment, including a fax machine, copier, printer, phone, and computer or tablet.
• Safely lift and transport equipment weighing up to 65 pounds.
• Hold a valid driver’s license in the state of residence and have a clean driving record, when applicable.
• Meet applicable background check, drug screening, and healthcare facility credentialing requirements.

Nice To Haves

• High school diploma or GED equivalent.
• Experience working with medical equipment or in a healthcare setting.
• Familiarity with medical billing practices and insurance reimbursement.
• Background in medical administration and record management.
• At least three years of related work experience.
• Knowledge of medical terminology.

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment at discharge.
• Educate patients and caregivers on proper equipment use and maintenance.
• Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues as they arise.
• Participate in quality improvement initiatives to meet company and JCAHO standards.
• Maintain strong relationships with hospital personnel and serve as a resource for discharge planning.
• Provide in-service training and CEU programs as needed.
• Represent the company at trade shows and professional events.
• Travel to patient homes in a company vehicle for equipment setup and follow-up.
• Safely load, unload, and secure equipment according to company policy.
• Operate home respiratory equipment and supplies, and troubleshoot or perform basic mechanical repairs.

Benefits

• Paid time off and paid holidays.
• Overtime pay for non-exempt positions, as applicable.
• Bonus and incentive opportunities.
• Car, mileage, and telephone reimbursement, as applicable.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability coverage, accidental death coverage, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B and TB vaccinations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed