Hospital Liaison

Dasco HME LLC • Charleston, WV

2d • Onsite

About The Position

The Hospital Liaison serves hospital clients as an expert resource and service-oriented partner in discharging patients who require durable medical equipment (DME). The role delivers medical equipment in the hospital and coordinates equipment delivery to patients’ homes.

The position works primarily in a hospital setting and also spends time in a professional office. It involves using standard office equipment and traveling between the branch and hospital. Overnight travel may be required for continuing education and corporate-office meetings. The position has no supervisory responsibilities.

Requirements

• High school diploma or GED equivalent.
• Communication proficiency.
• Compliance awareness.
• Customer service and client focus.
• Empathy.
• Stress management.

Nice To Haves

• Associate’s degree in a related field.
• Six months’ experience in a healthcare, medical, insurance, or DME customer service role.

Responsibilities

• Attend daily discharge planning meetings where applicable, record patient needs, and communicate patient information to DASCO staff for benefits verification and inventory confirmation.
• Meet with patients, families, or caregivers to review discharge and equipment needs and identify additional needs.
• Deliver equipment to patients’ rooms for their transition home; educate patients, families, or caregivers on equipment use, care, and maintenance; complete required paperwork; and answer questions accurately and patiently.
• Maintain working knowledge of home medical equipment and DASCO products and services.
• Manage consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.
• Support branch operations as needed, which may include inventory, records-keeping, working reports, cross-training in the branch, and order entry.
• Maintain compliance with HIPAA, The Joint Commission, the State Respiratory Care Board, the State Board of Pharmacy, and other applicable rules and regulations.
• Encourage and grow relationships with hospital partnership team members.
• Perform other duties as assigned by the branch office manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED