Hospital Liaison

Rotech Healthcare Inc.•Sparks, NV

About The Position

The Hospital Liaison serves as a connection between hospital staff and Rotech’s home care services, coordinating care for patients who need respiratory therapy and durable medical equipment (DME) at home. The role works with Case Management and Continuing Care teams to support discharge planning, arrange timely equipment delivery and setup, and educate patients and caregivers on safe equipment use. The position pays $21.09 to $22 per hour depending on related experience and is eligible for a bonus opportunity. The role includes coordinating discharges with hospital personnel, maintaining referral and delivery documentation, supporting emergency equipment needs, and helping resolve equipment issues. The Hospital Liaison builds relationships with hospital staff, provides training and education as needed, and travels to patient homes using a company vehicle for equipment setup and follow-up.

Requirements

Candidates must demonstrate the knowledge, skills, and abilities necessary to perform the essential functions through a combination of education, training, and relevant work experience.
Meet any education requirements mandated by applicable law, regulation, licensing requirement, or customer contract.
Valid driver’s license in the state of residence with a clean driving record, when applicable.
Perform basic mathematical calculations accurately.
Communicate clearly and professionally in English, verbally and in writing.
Interpret and respond to verbal, written, and visual communication.
Handle sensitive information with discretion and confidentiality.
Stay organized, manage time effectively, and solve problems independently.
Work independently and collaboratively, maintain attention to detail, and manage multiple tasks.
Use email, the internet, and Microsoft Outlook, Word, and Excel.
Operate standard office equipment, including fax, copier, printer, phone, and computer or tablet.
Safely load, unload, and secure equipment according to company policy.
Understand and operate home respiratory equipment and supplies.
Troubleshoot equipment and perform basic mechanical repairs.
Lift and transport equipment weighing up to 65 pounds.
Sit, stand, walk, talk, and listen throughout the day; perform close visual work with small print.
Have regular contact with patients and equipment, with potential exposure to pathogens.
Drive a company vehicle for the majority of the workday.
Complete a background check; undergo a drug screen when applicable; and comply with healthcare facility credentialing when applicable.

Nice To Haves

High school diploma or GED equivalent.
Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain strong relationships with hospital personnel and serve as a resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes for equipment setup and follow-up using a company vehicle.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Mental health and Medicare support programs.
Diabetes and high blood pressure programs.
Healthcare cost and prescription savings programs.
Hepatitis B and TB vaccinations.