Hospital Liaison

Rotech Healthcare Inc. • Las Vegas, NV

1d

About The Position

Rotech Healthcare Inc. is seeking a Hospital Liaison to connect hospital staff with the company’s home care services. The liaison works with Case Management and Continuing Care teams to coordinate discharge planning for patients who need respiratory therapy and Durable Medical Equipment (DME) at home. The role supports timely equipment delivery and setup, and educates patients and caregivers on safe equipment use. The position pays $20.25 to $24 per hour, depending on related experience, and is eligible for a bonus opportunity.

The position involves coordinating with hospital personnel, maintaining accurate referral and delivery documentation, responding to equipment needs, and supporting quality improvement standards. It also includes providing training, representing the company at professional events, and traveling to patient homes in a company vehicle for equipment setup and follow-up. The work combines clinical coordination, patient education, and fieldwork.

Requirements

• Meet any education requirements mandated by applicable federal, state, or local law, regulation, licensing requirement, or customer contract.
• Possess a valid driver’s license in the state of residence and a clean driving record when applicable.
• Pass a company-wide background check; results are assessed individually in accordance with applicable laws.
• Complete a drug screen when applicable.
• Comply with healthcare facility credentialing when applicable.
• Perform basic mathematical calculations accurately.
• Communicate clearly and professionally in English, verbally and in writing.
• Interpret and respond to verbal, written, and visual communications.
• Handle sensitive information with discretion and confidentiality.
• Stay organized, manage time effectively, and solve problems independently.
• Work independently and collaboratively, maintain attention to detail, and manage multiple tasks.
• Use email, the internet, Microsoft Outlook, Word, and Excel.
• Operate standard office equipment, including fax, copier, printer, phone, and computer or tablet.
• Safely load, unload, and secure equipment according to company policy.
• Understand and operate home respiratory equipment and supplies.
• Troubleshoot equipment and perform basic mechanical repairs.
• Lift and transport equipment weighing up to 65 pounds.
• Be able to sit, stand, walk, talk, and listen throughout the day, perform close visual work, and drive a company vehicle for most of the workday.

Nice To Haves

• High school diploma or GED equivalent.
• Experience working with medical equipment or in a healthcare setting.
• Familiarity with medical billing practices and insurance reimbursement.
• Background in medical administration and record management.
• At least three years of related work experience.
• Knowledge of medical terminology.

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
• Educate patients and caregivers on proper equipment use and maintenance.
• Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues as they arise.
• Participate in quality improvement initiatives to meet company and JCAHO standards.
• Maintain strong relationships with hospital personnel and serve as a resource for discharge planning.
• Provide in-service training and CEU programs as needed.
• Represent the company at trade shows and professional events.
• Travel to patient homes for equipment setup and follow-up using a company vehicle.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions, as applicable.
• Bonus and incentive opportunities.
• Car, mileage, and telephone reimbursement, as applicable.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B and TB vaccinations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed