Hospital Liaison

Rotech Healthcare Inc.•Hattiesburg, MS

10d

About The Position

The Hospital Liaison serves as a connection between hospital staff and Rotech’s home care services, coordinating care for patients who need respiratory therapy and durable medical equipment (DME) at home. The role works with hospital Case Management and Continuing Care teams to support discharge planning, arrange timely equipment delivery, and educate patients and caregivers on safe equipment use. The position involves coordination with hospital personnel, documentation, equipment setup and troubleshooting, patient and caregiver education, and relationship-building with hospital staff. It also includes travel to patient homes for equipment setup and follow-up, primarily using a company vehicle. The scheduled shift is Tuesday through Saturday, 8 a.m. to 5 p.m.

Requirements

High school diploma or GED equivalent.
Valid driver’s license in the state of residence and a clean driving record, when applicable.
Ability to perform basic mathematical calculations accurately.
Ability to communicate clearly and professionally in English, verbally and in writing.
Ability to interpret and respond to verbal, written, and visual communication.
Ability to handle sensitive information discreetly and confidentially.
Organization, effective time management, and independent problem-solving skills.
Ability to work independently and collaboratively, maintain attention to detail, and manage multiple tasks.
Ability to use email and the internet and navigate Microsoft Outlook, Word, and Excel.
Ability to operate standard office equipment, including a fax, copier, printer, phone, and computer or tablet.
Ability to understand and operate home respiratory equipment and supplies.
Ability to lift and transport equipment weighing up to 65 pounds.
Ability to sit, stand, walk, talk, and listen throughout the day; perform close visual work with small print; and drive a company vehicle for most of the workday.
Regular contact with patients and equipment, with potential exposure to pathogens.
Employment is contingent on a background check, a drug screen when applicable, and healthcare facility credentialing when applicable.

Nice To Haves

Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain relationships with hospital personnel and serve as a resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes for equipment setup and follow-up using a company vehicle.
Safely load, unload, and secure equipment according to company policy.
Troubleshoot equipment and perform basic mechanical repairs.

Benefits

Paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Car, mileage, and telephone reimbursement, as applicable.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), health savings account (HSA), and flexible spending accounts (FSA), including dependent care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability coverage, accidental death coverage, identity protection, and legal services.
Mental health and Medicare support programs.
Diabetes and high blood pressure programs.
Hepatitis B and TB vaccinations.