Hospital Liaison

Rotech Healthcare Inc. • Charlotte, NC

1d

About The Position

The Hospital Liaison serves as a connection between hospital staff and Rotech’s home care services, coordinating care for patients who need respiratory therapy and durable medical equipment (DME) at home. The role works with hospital Case Management and Continuing Care teams to support discharge planning, arrange timely equipment delivery, and educate patients and caregivers on safe equipment use. The position pays $19 to $21 per hour, depending on related experience, and is eligible for a bonus opportunity.

The Hospital Liaison maintains relationships with hospital personnel, supports emergency equipment needs, keeps referral and delivery records, and participates in quality initiatives. The role also includes providing in-service training and CEU programs as needed, attending professional events, and traveling to patient homes in a company vehicle to set up equipment and conduct follow-up. Work involves regular patient and equipment contact, driving for the majority of the workday, and lifting and transporting equipment weighing up to 65 pounds.

Requirements

• Candidates may qualify through a combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities needed for the essential functions.
• Meet any education requirements mandated by applicable law, regulation, licensing requirement, or customer contract.
• Communicate clearly and professionally in English, verbally and in writing.
• Perform basic mathematical calculations accurately.
• Interpret and respond to verbal, written, and visual communications.
• Handle sensitive information with discretion and confidentiality.
• Stay organized, manage time effectively, and solve problems independently.
• Work effectively both independently and as part of a collaborative team.
• Maintain attention to detail while managing multiple tasks.
• Use email and the internet for communication and research; navigate Microsoft Outlook, Word, and Excel.
• Operate standard office equipment, including fax, copier, printer, phone, and computer or tablet.
• Understand and operate home respiratory equipment and supplies.
• Lift and transport equipment weighing up to 65 pounds.
• Hold a valid driver’s license in the state of residence and have a clean driving record when applicable.
• Complete a background check; drug screening and healthcare-facility credentialing apply when applicable.

Nice To Haves

• High school diploma or GED equivalent.
• Experience working with medical equipment or in a healthcare setting.
• Familiarity with medical billing practices and insurance reimbursement.
• Background in medical administration and record management.
• At least three years of related work experience.
• Knowledge of medical terminology.

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
• Educate patients and caregivers on proper equipment use and maintenance.
• Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues as they arise.
• Participate in quality improvement initiatives to meet company and JCAHO standards.
• Maintain strong relationships with hospital personnel and serve as a resource for discharge planning.
• Provide in-service training and CEU programs as needed.
• Represent the company at trade shows and professional events.
• Travel to patient homes in a company vehicle for equipment setup and follow-up.
• Safely load, unload, and secure equipment according to company policy.
• Troubleshoot equipment and perform basic mechanical repairs.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions, as applicable.
• Bonus and incentive opportunities.
• Car, mileage, and telephone reimbursement, as applicable.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B and TB vaccinations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed