Hospital Liaison

Rotech Healthcare Inc.•Lakewood, CO

About The Position

The Hospital Liaison serves as a connection between hospital staff and Rotech’s home care services, working with Case Management and Continuing Care teams to coordinate transitions for patients who need Respiratory Therapy and Durable Medical Equipment (DME) at home. The role coordinates discharge planning, arranges timely equipment delivery, and educates patients and caregivers on safe equipment use. The stated schedule is Friday through Tuesday. Pay at this location is $22.50 to $24.50 per hour, depending on related experience, with eligibility for a bonus opportunity. The position involves coordinating with hospital personnel, maintaining referral and delivery records, responding to equipment needs, and supporting quality improvement efforts. It also includes providing training, representing the company at professional events, and traveling to patient homes in a company vehicle for equipment setup and follow-up.

Requirements

Valid driver’s license in the state of residence with a clean driving record, when applicable.
Candidates must demonstrate the knowledge, skills, and abilities necessary to perform the essential functions through a combination of education, training, and relevant work experience.
Meet any education requirements mandated by applicable law, regulation, licensing requirements, or customer contract.
Perform basic mathematical calculations accurately.
Communicate clearly and professionally in English, verbally and in writing.
Interpret and respond to verbal, written, and visual communication.
Handle sensitive information with discretion and confidentiality.
Stay organized, manage time effectively, and solve problems independently.
Work independently and collaboratively, maintaining attention to detail while managing multiple tasks.
Use email and the internet for communication and research; navigate Microsoft Outlook, Word, and Excel.
Operate standard office equipment, including fax, copier, printer, phone, computer, or tablet.
Understand and operate home respiratory equipment and supplies.
Meet the physical demands of lifting and transporting equipment weighing up to 65 pounds, and sitting, standing, walking, talking, and listening throughout the day.
Perform close visual work involving small print on screens and paperwork.
Work with regular contact with patients and equipment, with potential exposure to pathogens.
Drive a company vehicle for the majority of the workday.
Employment is contingent on a background check; a drug screen and healthcare facility credentialing process may apply depending on the position.

Nice To Haves

High school diploma or GED equivalent.
Experience working with medical equipment or in a healthcare setting.
Familiarity with medical billing practices and insurance reimbursement.
Background in medical administration and record management.
At least three years of related work experience.
Knowledge of medical terminology.

Responsibilities

Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
Educate patients and caregivers on proper equipment use and maintenance.
Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
Support emergency equipment needs and troubleshoot issues as they arise.
Participate in quality improvement initiatives to meet company and JCAHO standards.
Maintain relationships with hospital personnel and serve as a resource for discharge planning.
Provide in-service training and CEU programs as needed.
Represent the company at trade shows and professional events.
Travel to patient homes for equipment setup and follow-up using a company vehicle.
Safely load, unload, and secure equipment according to company policy.
Troubleshoot equipment and perform basic mechanical repairs.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k).
Health Savings Account (HSA) and Flexible Spending Account (FSA)/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability coverage, accidental death coverage, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.