Hospital Liaison

HonorBridge • Winston-Salem, NC

3d

About The Position

The Hospital Liaison is the primary relationship manager for assigned hospitals and works to increase awareness, engagement, and performance related to organ and tissue donation. The role develops strategic partnerships, identifies opportunities to improve donation processes, educates healthcare professionals, and supports hospitals in achieving donation best practices. As a representative of HonorBridge, the liaison works with physicians, nurses, administrators, and clinical staff to ensure donation opportunities are recognized, referrals occur appropriately, and collaborative processes are in place to maximize donation outcomes.

The position operates in hospital and office environments and requires regular travel throughout the service area. Evening and weekend work may occasionally be required to support hospital partners and donation activities. The role requires access to and appropriate use of electronic medical records while maintaining confidentiality of patient, donor, recipient, and hospital information.

Requirements

• Bachelor's degree required.
• Valid driver's license and ability to travel throughout the service area.
• Demonstrated relationship-building and stakeholder management skills.
• Strong verbal, written, and presentation skills.
• Excellent organizational and time-management abilities, including the capacity to manage multiple priorities.
• Strong customer service mindset and commitment to service excellence.
• Ability to analyze data, identify trends, and develop actionable strategies.
• Proficiency with Microsoft Office applications and database systems.
• Ability to influence, negotiate, and build consensus across diverse audiences.
• Passion for healthcare, organ donation, and serving others.

Nice To Haves

• Degree in Marketing, Communications, Healthcare, or a related field.
• Knowledge of medical terminology.
• Experience in healthcare, hospital operations, clinical education, business development, or a related field.
• Experience presenting to clinical and professional audiences.
• Familiarity with quality improvement and performance management methodologies.

Responsibilities

• Develop and maintain relationships with hospital leadership, physicians, nurses, and other stakeholders at assigned hospitals.
• Create and execute strategic hospital development plans to increase organ and tissue donation opportunities.
• Collaborate with hospital partners to establish goals, monitor progress, and implement initiatives that improve donation performance.
• Serve as a resource and subject matter expert on donation-related regulations, policies, and best practices, including CMS and Joint Commission requirements.
• Evaluate donor potential and hospital referral processes to identify improvement opportunities.
• Conduct death record reviews, referral analyses, and process assessments to support quality improvement.
• Develop and implement action plans to strengthen donation outcomes and improve referral performance.
• Conduct after-action reviews and provide timely feedback and follow-up following donation activity.
• Identify process gaps and work with hospital teams to resolve barriers and improve consistency.
• Partner with HonorBridge clinical and operational teams during referrals and donation cases to support successful outcomes.
• Provide educational programs, in-services, presentations, and training for healthcare professionals.
• Promote ongoing communication and collaboration between hospital staff and HonorBridge teams.
• Coordinate hospital development initiatives that enhance awareness, engagement, and referral performance.
• Monitor hospital needs and proactively develop solutions that improve the donation process.
• Maintain access to and appropriately use electronic medical records to support donation activities.
• Protect confidential patient, donor, recipient, and hospital information.
• Represent HonorBridge's mission, values, and commitment to service excellence.
• Travel regularly to hospitals throughout the service area and work evenings or weekends occasionally as needed.

Benefits

• 100% company-paid employee medical premiums, with significant company contributions toward dependent coverage.
• Health Reimbursement Account (HRA) to help offset healthcare expenses.
• Company-paid life insurance and long-term disability coverage.
• Voluntary short-term disability insurance.
• Up to 8% employer retirement match after one year of employment.
• Generous paid time off, including vacation, sick leave, paid holidays, and floating holidays.
• $500 annual Work-Life Balance Benefit.
• $500 annual Mental Health Benefit.
• Dental insurance.
• Vision insurance.

What This Job Offers

• Job Type: Full-time