Veterinary Client Liaison - Contingent

MedVet•Cleveland, OH

About The Position

MedVet is a nationwide emergency and specialty veterinary provider. The Client Liaison provides a high level of client service and supports communication among referring veterinarians, clients, veterinarians, and department team members. The role handles calls and referral information, coordinates appointment and department records, and helps maintain departmental supplies and work areas. The position is contingent and has a hiring range of $15.00–$21.75 per hour, based on experience.

Requirements

Ability to work successfully as part of a team and autonomously.
Ability to remain composed in stressful and emergency situations.
Flexibility to work additional hours when necessary.
Excellent verbal and written communication skills.
Client service skills and phone etiquette.
Attention to detail.
Proficient computer skills.
Ability to work in a fast-paced environment.
Critical thinking skills.
Self-motivation.
Employment is dependent upon passing a drug screen and background check.

Responsibilities

Answer and respond to phone calls from clients, referral partners, and pharmacies; log conversations and check and log voicemails.
Answer incoming calls as backup to the switchboard coordinator.
Call for referral information for new and recheck patient appointments.
Coordinate with the clinical team and update the departmental schedule calendar.
Check incoming referral faxes at the front desk and/or communication center.
Organize records in hard-copy charts for next-day specialty appointments.
Check appointment emails throughout the day.
Email electronic records and X-rays to the appropriate department and send all X-rays to radiology.
Fax referral letters, depending on location.
Make copies of client handouts and cage sheet change forms as needed.
Call clients to remind them of next-day appointments and drop-offs.
Monitor department supply needs and clean and stock areas as needed.