Veterinary Client Service Representative - Contingent

MedVet • Garden City, ID

1d

About The Position

MedVet is a fast-growing emergency and specialty veterinary provider with practices nationwide. The Veterinary Client Service Representative is the first point of interaction for clients and helps ensure their interactions are handled smoothly, compassionately, and effectively throughout their MedVet experience. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Accurate data entry and multitasking are important, as is maintaining a compassionate and professional manner.

Requirements

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivation, and ability to work successfully both as part of a team and autonomously.
• Sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work additional hours when necessary.
• Critical-thinking skills and ability to anticipate needs across and within departments.
• General computer competency, including Microsoft Word and Excel.

Nice To Haves

• Previous experience in a veterinary setting.

Responsibilities

• Greet and check in clients.
• Answer telephone calls and transfer them as needed.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

What This Job Offers

• Education Level: No Education Listed