Veterinary Client Services Representative - Contingent
About The Position
MedVet is a fast-growing emergency and specialty veterinary provider with practices nationwide. The Client Service Representative (CSR) is often the first point of interaction for clients and provides superior service so that interactions are handled smoothly, compassionately, and effectively throughout their MedVet experience. The position requires practical knowledge of hospital organization, services, veterinary terminology, medical records, and financial policies and transactions. Accurate data entry and multitasking are important, as is maintaining a compassionate and professional composure. The role is contingent (PRN) and has a hiring range of $15.00–$21.75 per hour, based on experience.
Requirements
- Ability to remain composed in stressful and emotional situations.
- Excellent verbal and written communication skills.
- Excellent client service skills and phone etiquette.
- Attention to detail and self-motivation.
- Ability to work successfully as part of a team and autonomously.
- Sense of urgency in a fast-paced environment.
- Some flexibility with work hours and ability to work additional hours when necessary.
- Critical-thinking skills and ability to anticipate needs across and within departments.
- General computer competency, including Microsoft Word and Excel.
Nice To Haves
- Previous experience in a veterinary setting.
Responsibilities
- Greet and check in clients.
- Answer telephone calls and transfer them as appropriate.
- Escort clients and their pets to exam rooms.
- Manage medical records, charts, reports, and correspondence.
- Discuss payment options and process payments.
- Maintain a neat and clean lobby.
Benefits
- Strong career growth and personal development opportunities.
- Shift differentials and on-call pay.
- Uniform allowance.
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What This Job Offers
Education Level
No Education Listed
