Veterinary Client Services Representative - Contingent

MedVet • Cleveland, OH

7d

About The Position

MedVet is seeking a collaborative and driven Client Service Representative to support its emergency and specialty veterinary practice. The representative provides clients with their first interaction with the hospital and helps ensure their experience is smooth, compassionate, and effective. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Success requires the ability to multitask and enter information accurately while maintaining a compassionate, professional composure. This is a contingent (PRN) position with a hiring range of $15.00–$21.75 per hour, based on experience.

Requirements

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail and self-motivation.
• Ability to work successfully both as part of a team and autonomously.
• Sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work additional hours when necessary.
• Critical-thinking skills and ability to anticipate needs across and within departments.
• General computer competency, including Microsoft Word and Excel.

Nice To Haves

• Previous experience in a veterinary setting.

Responsibilities

• Greet and check in clients.
• Answer telephone calls and transfer them as appropriate.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Benefits

• Strong career growth and personal development opportunities.
• Shift differentials and on-call pay.
• Uniform allowance.

What This Job Offers

• Education Level: No Education Listed