Veterinary Client Service Representative - Contingent

MedVet • Garden City, ID

2d

About The Position

MedVet is a fast-growing emergency and specialty veterinary provider with practices nationwide. The Veterinary Client Service Representative is often the first point of contact for clients and provides superior service to ensure interactions are facilitated smoothly, compassionately, and effectively throughout the MedVet experience. The role requires practical knowledge of hospital organization and services, veterinary terminology, medical records, and financial policies and transactions. Success depends on multitasking, accurate data entry, and maintaining a compassionate yet professional composure.

Requirements

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivation, and ability to work successfully both as part of a team and autonomously.
• Sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work additional hours when necessary.
• Critical thinking skills and ability to anticipate needs across and within departments.
• General computer competency, including Microsoft Word and Excel.

Nice To Haves

• Previous experience in a veterinary setting.

Responsibilities

• Greet and check in clients.
• Answer telephone calls and transfer them.
• Escort clients and their pets to examination rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

What This Job Offers

• Education Level: No Education Listed