Hospital Liaison

Rotech Healthcare Inc. • Charlotte, NC

2d

About The Position

Rotech Healthcare Inc. is seeking a Hospital Liaison to connect hospital staff with its home care services. The role works with Case Management and Continuing Care teams to coordinate transitions for patients who need respiratory therapy and durable medical equipment (DME) at home. The liaison coordinates discharge planning, arranges timely equipment delivery, and educates patients and caregivers on safe equipment use. The position pays $19.50 to $22 per hour, depending on related experience, and is eligible for a bonus opportunity.

The role involves coordinating with hospital personnel, maintaining documentation, supporting urgent equipment needs, contributing to quality initiatives, and providing training. It also includes traveling to patient homes in a company vehicle for equipment setup and follow-up. The job requires regular patient and equipment contact, driving for most of the workday, and lifting and transporting equipment weighing up to 65 pounds.

Requirements

• Meet any education requirements mandated by applicable law, licensing requirements, or customer contracts.
• Valid driver's license in the state of residence and a clean driving record, when applicable.
• Ability to perform basic mathematical calculations accurately.
• Ability to communicate clearly and professionally in English, verbally and in writing.
• Ability to interpret and respond to verbal, written, and visual communications.
• Ability to handle sensitive information discreetly and confidentially.
• Ability to stay organized, manage time effectively, and solve problems independently.
• Ability to work independently and collaboratively, maintain attention to detail, and manage multiple tasks.
• Ability to use email, the internet, Microsoft Outlook, Word, and Excel.
• Ability to operate standard office equipment, including a fax, copier, printer, phone, and computer or tablet.
• Ability to safely load, unload, and secure equipment according to company policy.
• Ability to understand and operate home respiratory equipment and supplies and perform basic equipment troubleshooting and mechanical repairs.
• Ability to lift and transport equipment weighing up to 65 pounds.
• Ability to sit, stand, walk, talk, and listen throughout the workday, perform close visual work, and drive a company vehicle for most of the workday.
• Employment is contingent on a background check; drug screening and healthcare facility credentialing may apply.

Nice To Haves

• High school diploma or GED equivalent.
• Experience working with medical equipment or in a healthcare setting.
• Familiarity with medical billing practices and insurance reimbursement.
• Background in medical administration and record management.
• At least three years of related work experience.
• Knowledge of medical terminology.

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
• Educate patients and caregivers on proper equipment use and maintenance.
• Maintain accurate documentation, including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues as they arise.
• Participate in quality improvement initiatives to meet company and JCAHO standards.
• Maintain relationships with hospital personnel and serve as a resource for discharge planning.
• Provide in-service training and CEU programs as needed.
• Represent the company at trade shows and professional events.
• Travel to patient homes in a company vehicle for equipment setup and follow-up.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions, as applicable.
• Bonus and incentive opportunities.
• Car, mileage, and telephone reimbursement, as applicable.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability coverage, accidental death coverage, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B and TB vaccinations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed