Hospital Liaison

Medical Service Company • Columbus, OH

14d

About The Position

MSC is hiring a full-time Hospital Liaison to handle institutional communications with patients and referral sources within designated facilities. The role supports home-going medical equipment and supply needs by coordinating intake, answering questions, assisting with in-hospital setups, and communicating with facility staff and patients. The position also involves marketing MSC’s services to potential referral sources and maintaining documentation of referral-source communications.

Requirements

• Graduate of an accredited high school or GED equivalent.
• At least one year of progressively responsible medical customer service experience.
• Knowledge and understanding of intake implications of industry change.
• Excellent communication and customer relations skills.
• Detail-oriented, with excellent interpersonal and organizational skills; must be a team player.
• Able to perform extensive driving as required for the position.
• Possess a valid driver’s license.
• Able to lift and carry up to 50 pounds.
• Able to walk, stand, bend, stoop, and perform setup tasks throughout the workday.
• Able to safely operate equipment and follow all safety protocols.

Responsibilities

• Handle intake inquiries from Case Managers and collect pertinent customer order information, including documentation required to meet coverage criteria.
• Assist with in-hospital setups for home-going oxygen and other home-going modalities.
• Respond to questions from Case Managers and facility referral sources about home-going equipment and supply needs, acting as a liaison between MSC and facility staff.
• Maintain open communication with patients and referral sources, responding to questions and problems while patients are still in the facility.
• Market MSC’s services to Case Managers and other potential referral sources within designated facilities.
• Maintain open communications with referral sources and document who was contacted and the frequency of contact.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Advancement opportunities
• Medical, dental, and vision insurance
• HSA account with company contribution
• Pet insurance
• Company-provided life and AD&D insurance
• Short-term and long-term disability
• Tuition reimbursement program
• Employee Assistance Program (EAP)
• Employee referral bonus program
• Social recognition program
• Employee engagement opportunities
• CALM App
• 401(k) with matching program and Roth IRA
• Company discounts
• Payactiv/on-demand pay
• Paid vacation, sick days, mental health days, and holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED