Hospital Liaison

Admiral Health and Rehab•Falls Church, VA

4h•$95,000 - $115,000

About The Position

Vierra Communities is seeking a Hospital Liaison to develop and maintain hospital relationships and referral sources, support business development, and coordinate with Vierra facilities to support patient referrals and admissions. The liaison manages an assigned territory and hospital system, builds relationships with physicians and outpatient services, and uses facility materials and performance information to help meet census goals. The role also supports multiple Vierra centers as needed and collaborates with regional sales and marketing teams and facility staff on business development and provider alignment.

Requirements

Desire to learn and execute the sales process in marketing or a healthcare-related field.
Critical care, rehabilitation, third-party reimbursement, and/or case management experience.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with team members, staff, residents, family members, visitors, government agencies, and the public.
Good communication and organizational skills, and willingness to work harmoniously with team members in all positions.
Basic computer literacy.
Ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures necessary for business development.
Willingness to seek out new sales methods and principles and implement them in existing practices.
3–5 years of work or life experience in a healthcare-related field.

Nice To Haves

Previous sales experience.

Responsibilities

Develop and maintain a thorough understanding of the assigned territory, target markets, and existing and potential referral sources within assigned hospital systems, including physicians and outpatient services.
Keep abreast of economic and business conditions affecting the assigned territory, target markets, and referral sources.
Schedule 6–8 planned activities per business day to maintain and grow existing referral sources and identify new sources within assigned accounts.
Understand assigned hospitals’ census, service lines, strategies, treatment programs, philosophies, and strategic goals and objectives.
Target physicians in the assigned territory and hospital system to support alignment and shared-patient care.
Use harvest data when appropriate.
Use company- and facility-specific collateral, customer satisfaction survey results, FIVE-star ratings, rehabilitation success stories, and discharge case plans as selling tools to increase census goals.
Conduct bedside selling promptly when requested by a discharge planner or family.
Help build primary and secondary referral relationships with contracted MCOs.
Represent Vierra at presentations and luncheons.
Provide hospital liaison support to multiple center sites when needed, including facilitating referrals to non-traditional facilities when business needs require.
Collaborate with the Regional Sales and Marketing team on ACO, Bundle Care, and preferred-provider relationships in assigned hospitals.
Collaborate with facilities to maintain physician relationships related to business development and alignment with hospital systems.
Participate in business development meetings at assigned primary facilities at least twice a month, as scheduling allows.
Participate in developing and implementing annual and quarterly strategic business development plans at primary referral facilities.
Complete a clinical onboarding form and bedside assessment for all referrals before admission.
Follow up daily on patients returning to the hospital, including bed-hold and non-bed-hold patients; document in writing in PCC and provide a verbal daily update to the admission director.
Communicate with assigned centers daily.