Client Liaison Veterinary Hospital Boston- Hybrid Remote - Second Shift
About The Position
Angell Animal Medical Center has an evening shift Client Liaison position for experienced applicants in our Communication Center. This is a full time 40 hours/week 2nd shift position. Sundays and Wednesdays off, the evenings worked are a mix of 12-8:30 and 1:30-10. This position is primarily remote; however, applicants must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed. Our Client Liaison plays an integral role in managing the flow of information between our veterinary staff and clients and are an essential part of our daily operations. Duties include (but aren't limited to) booking patient appointments, conveying detailed information regarding patient status, doctors’ reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care. Angell has a variety of learning and development opportunities for candidates who wish to advance their career. The Client Liaison position is a great role for anyone looking to establish themselves in veterinary medicine or animal welfare as you collaborate with all of our departments and interact with every facet of patient and client care. As this position requires excellent attention to detail, as well as verbal and written communication skills, we require applicants to include a cover letter with your application showcasing your writing skills. To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners, apply today!
Requirements
- Experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work
- Excellent communication skills
- Excellent attention to detail
- Excellent verbal and written communication skills
- Must live in commuting distance to MSPCA/Angell Boston for training and onsite work as needed
Nice To Haves
- Passion for customer service
- Love animals
Responsibilities
- Booking patient appointments
- Conveying detailed information regarding patient status, doctors’ reports/updates, and instructions
- Providing general information regarding routine, specialty, and emergency pet care
- Managing the flow of information between veterinary staff and clients
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Matched 403(b) retirement plan
- Tuition reimbursement
- Paid holidays
- Sick time
- Vacation time
- Generous employee discounts for pet health care
- Generous employee discounts for pet food
- Free onsite parking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
