Leave Specialist Jobs

About The Position

Requirements

• Associate degree in Information Systems, Human Resources, or a similar field; work experience may substitute for advanced education.
• 1–3 years of experience in case management of high-volume caseloads.
• Strong organizational and project management skills to handle and resolve cases effectively.
• Proven experience with leave management systems, including managing leave requests, tracking employee leave balances, and generating reports.
• Intermediate Microsoft Word skills, including tables, custom headers and footers, section pagination, mail merge, paragraph spacing, and complex formatting.
• Knowledge of FMLA, ADA, Workers’ Compensation, PWFA, and applicable state-protected leave laws.
• Ability to handle confidential employee medical and leave-related information appropriately.

Nice To Haves

• Bachelor’s degree in Human Resources, particularly with HRIS experience.
• Prior use of Salesforce or a similar CRM.
• Troubleshooting skills for leave management systems and ability to help clients and employees resolve technical challenges.
• Ability to troubleshoot and provide Excel support to others.

Responsibilities

• Oversee leave cases from request through return to work, integrating FMLA, ADA, Workers’ Compensation, PWFA, and state-specific leave laws.
• Coordinate leave requests by verifying eligibility, determining approval, calculating leave duration, coordinating client and state leave provisions, and monitoring maximum leave periods under applicable laws and policies.
• Recognize when cases may require an ADA or PWFA accommodation and facilitate the appropriate steps.
• Communicate regularly, clearly, and promptly with employees and HR contacts about leave updates, reminders, and return-to-work coordination.
• Draft and send official correspondence to employees and HR contacts.
• Maintain accurate, up-to-date documentation in CRM and case management systems, including systems such as AbsenceSoft and Salesforce, and generate reports as required.
• Handle employee medical documentation and leave-related information confidentially and in accordance with legal and company guidelines.
• Maintain knowledge of applicable leave laws, including FMLA, ADA, and state and local requirements.
• Support new client implementation and integration.
• Build positive working relationships with co-workers and maintain professional relationships with clients, serving as a trusted partner in managing employee leave cases.
• Evaluate and revise internal processes to reduce costs and improve efficiency and effectiveness.
• Document and maintain standards, work instructions, procedures, and logs.