Leave Administration Specialist

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About The Position

The Leave Administration Specialist oversees and administers leave-of-absence requests from initiation through case closure and return to work. The role requires knowledge of the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Workers’ Compensation (WC), Pregnant Workers Fairness Act (PWFA), and applicable state-protected leave laws. The specialist ensures compliance, facilitates accommodations when appropriate, manages interactions among different leave types, and communicates with employees, HR personnel, and clients while maintaining confidentiality and discretion. The specialist coordinates leave cases by verifying FMLA eligibility, determining leave approval, calculating leave duration, coordinating applicable client and state leave provisions, monitoring maximum leave periods under relevant laws and policies, and supporting employees’ return to work. The role also maintains case records, drafts correspondence, produces reports, supports client implementations and integrations, and contributes to effective internal processes and procedures. isolved is a provider of human capital management solutions, including a connected platform bringing together HR, payroll, benefits, workforce management, and talent management. The company states it has 40 years in the market, serves more than 200,000 employers, and its platform is used by 9 million U.S. employees.

Requirements

Associate degree in Information Systems, Human Resources, or a similar field; work experience may substitute for advanced education.
1–3 years of experience in case management of high-volume caseloads.
Strong organizational and project management skills to handle and resolve cases effectively.
Proven experience with leave management systems, including managing leave requests, tracking employee leave balances, and generating reports.
Intermediate Microsoft Word skills, including tables, custom headers and footers, section pagination, mail merge, paragraph spacing, and complex formatting.
Knowledge of FMLA, ADA, Workers’ Compensation, PWFA, and applicable state-protected leave laws.
Ability to handle confidential employee medical and leave-related information appropriately.

Nice To Haves

Bachelor’s degree in Human Resources, particularly with HRIS experience.
Prior use of Salesforce or a similar CRM.
Troubleshooting skills for leave management systems and ability to help clients and employees resolve technical challenges.
Ability to troubleshoot and provide Excel support to others.

Responsibilities

Oversee leave cases from request through return to work, integrating FMLA, ADA, Workers’ Compensation, PWFA, and state-specific leave laws.
Coordinate leave requests by verifying eligibility, determining approval, calculating leave duration, coordinating client and state leave provisions, and monitoring maximum leave periods under applicable laws and policies.
Recognize when cases may require an ADA or PWFA accommodation and facilitate the appropriate steps.
Communicate regularly, clearly, and promptly with employees and HR contacts about leave updates, reminders, and return-to-work coordination.
Draft and send official correspondence to employees and HR contacts.
Maintain accurate, up-to-date documentation in CRM and case management systems, including systems such as AbsenceSoft and Salesforce, and generate reports as required.
Handle employee medical documentation and leave-related information confidentially and in accordance with legal and company guidelines.
Maintain knowledge of applicable leave laws, including FMLA, ADA, and state and local requirements.
Support new client implementation and integration.
Build positive working relationships with co-workers and maintain professional relationships with clients, serving as a trusted partner in managing employee leave cases.
Evaluate and revise internal processes to reduce costs and improve efficiency and effectiveness.
Document and maintain standards, work instructions, procedures, and logs.