Leave Administration Analyst

Lockton•Plano, TX

About The Position

Lockton is seeking a Leave Administration Analyst to provide customer service to employees across multiple clients on a range of leaves of absence, including FMLA, ADA, state leaves, unpaid company leaves, and USERRA. The analyst will also act as a liaison between clients and their short- and long-term disability vendor. The role calls for professionalism, the ability to work in a fast-paced environment, adaptability to changing priorities, and an interest in learning new things. Lockton is a global professional services firm with more than 10,000 associates. It advises clients on protecting their people, property, and reputations and describes itself as the world’s largest privately held, independent insurance broker. The company has been recognized by Business Insurance magazine as a “Best Place to Work in Insurance” for fifteen consecutive years.

Requirements

Bachelor’s degree is required.
Legal right to work in the United States.
Strong disposition toward customer service.
Proven aptitude for computer-based leave transaction processing.

Nice To Haves

Two or more years of professional experience in absence management is preferred.
Customer service experience is preferred.
Knowledge of FMLA regulations and requirements and ADA is highly desired.
Hands-on experience with HR/Payroll systems is desired.
Experience using email and the Microsoft Office suite is desired.

Responsibilities

Process incoming calls, emails, and system notifications regarding leaves of absence, providing prompt and accurate service.
Use provided tools to maintain compliance with federal, state, local, and union-specific leave policies.
Coach employees, managers, and HR professionals on web-based processes, legal requirements, and leave policies.
Provide employees and managers with information and assistance regarding potential leaves.
Produce and track required documentation.
Assess, adjudicate, and track FMLA claims and available time.
Coordinate leaves with the Short Term Disability vendor and Workers’ Compensation Claims Teams to administer concurrent leaves appropriately.
Update employee records in the HR/Payroll system as appropriate.
Escalate issues to the appropriate management resource.
Maintain established performance goals and help ensure the organization meets performance targets and complies with service level agreements.
Apply critical thinking to absence management processes, identify trends, and recommend continuous process improvements to management.