Leave Specialist

Crawford & Company•United States,

4d•$16 - $29•Remote

About The Position

The Leave Specialist administers FMLA policies for multiple clients, manages leave-of-absence requests, ensures compliance with applicable requirements, and provides support to associates and management. The role reviews and processes leave documentation, responds to questions, maintains records and data, and serves as an internal resource for certification requirements and processing. This position is described as 100% remote.

Requirements

Associate's degree or an equivalent combination of education and experience.
2–5 years of FMLA claim administration or related experience.
Current experience in the integrated disability and absence management industry.
Excellent customer service skills and ability to manage difficult and stressful situations.
Strong written and verbal communication, persuasion, motivation, and relationship-facilitation skills.
Ability to manage business expectations and resolve concerns by communicating status and issues.
Ability to prioritize and escalate customer issues effectively.
Ability to interpret and analyze multiple facts.
Solid understanding of FMLA and employment.
Must complete continuing education requirements outlined by Crawford Educational Services.

Responsibilities

Assist associates with leave-of-absence requests and guide them through the process.
Process leave-of-absence paperwork according to established procedures and laws.
Provide timely and accurate responses to associates and all levels of management about day-to-day issues and activities.
Administer the FMLA policy.
Review FMLA documentation for accuracy and completeness.
Recommend approval or denial of FMLA requests based on federal regulations.
Conduct FMLA training for department supervisors and employees.
Coordinate correspondence, forms, and other documents through the claim system.
Generate reports as required.
Maintain files and complete records of leave requests, including tracking and analysis of data.
Assist management with leave situations and provide guidance within policy and established legal guidelines.
Participate in developing goals, objectives, and systems.
Maintain compliance with standards and federal and state regulations.
Serve as an internal team reference for certification requirements and processing.
Contact providers for clarification.
Input and analyze data.
Support management with special projects as necessary.
Uphold the Crawford Code of Conduct.