Intake Coordinator Jobs

About The Position

Requirements

• Associate’s Degree or higher in Human Services preferred.
• Minimum 3 years experience in mental health/substance abuse field
• Knowledge and/or previous experience working within RI mental health system or substance abuse system.

Responsibilities

• Greets patients and their families upon entry into the Patient Assessment Services (PAS) area and explains the assessment process in a professional manner that is understandable to the patient/family.
• Demonstrates an ability to inspire confidence in patients, visitors, and staff members by communicating and performing duties in a professional manner.
• Provides supervision of patients in PAS assuring that potential problems are identified and patient comfort and safety needs are met, taking into account the patient’s age specific needs.
• Demonstrates the ability to observe patient behaviors and communicates concerns to licensed clinical staff in a timely manner.
• Interacts frequently with patients and families keeping them informed of the status of the assessment/admission process.
• Maintains current knowledge of de-escalation procedures and demonstrates the ability to work under the direction of PAS clinicians in the safe management of patients in PAS.
• Maintains current knowledge of seclusion and restraint procedures and participates in such procedures under the direction of the charge clinician.
• Completes all intake/disposition/admission procedures in a timely manner according to departmental procedure.
• Maintains safety as a priority for all patients and families.
• Obtains the necessary intake information on all patients entering PAS and records required information on Admission Intake form.
• Maintains Patient Daily Log according to departmental procedure.
• Completes the following security procedures according to departmental procedures: Metal detector screening, Pat search, Safe management of patient belongings/valuables/medications.
• Obtains vitals signs and BAL and records them according to departmental procedures.
• Performs supportive activities that facilitate the timely and efficient assessment of the patient by PAS clinicians/physicians.
• Provides teaching for patients and families regarding rights of patients and obtains required signatures on legal documents as directed by the PAS charge clinician.
• Assists in escorting the patient to units and introduces patient and family to receiving unit staff assisting patient in a successful transition to the inpatient unit.
• Maintains positive working relationships with all staff (PAS, physicians, unit staff) and is responsive to supervision.
• Works effectively with peers to facilitate intake and admission procedures in a manner that avoids unnecessary delays.
• Works effectively with PAS clinicians in providing for the treatment needs of the patient and their families.
• Maintains positive relationships with unit staff conveying an attitude of shared responsibility for the admission process.
• Accepts feedback from supervisors and responds in a constructive manner by adjusting own behavior in response to supervision.
• Participates in continuing education opportunities and personal job related growth & development.
• Maintains required competencies through participation in hospital and departmental training.
• Seeks out learning opportunities that demonstrates a commitment to self-development as it pertains to the role of Intake Coordinator.
• Participates responsibly in supervision and communicates concerns appropriately to department administrators (attending physicians, director, nurse manager) in a constructive and timely manner.