SFFC Licensing & Intake Coordinator

Bethany Christian Services USA • Chattanooga, TN

47d

About The Position

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact. As a Safe Families for Children Licensing & Intake Coordinator, you’ll connect families facing crises with a caring, compassionate community, providing friendship, coaching, resources, and short-term care for their children through volunteer Host Families.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years’ experience in child welfare, foster care, or a related human services field.
• Experience in intake, training coordination, licensing support, and foster family engagement.
• Proven ability to manage family communication, documentation processes, and compliance related tasks.
• Respect for diverse backgrounds and family systems.
• Ensure accuracy in documentation and compliance tracking.
• Strong ability to manage multiple cases, deadlines, and regulatory requirements.
• Familiarity with DCS licensing requirements and foster care regulations.
• Exercise a high level of confidentiality.
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite.
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

Nice To Haves

• Postsecondary education in Social Work, Human Services, or a related field preferred.

Responsibilities

• Serve as the initial point of contact for prospective SFFC inquiries, providing clear and accurate information about SFFC and licensing requirements.
• Conduct pre-screening assessments to evaluate applicant eligibility, readiness, and alignment with program requirements.
• Facilitate one-on-one meetings with qualified inquiries to provide detailed orientation, answer questions, and assess next steps in the licensing process.
• Coordinate and manage the intake and onboarding process, maintaining consistent communication and engagement with applicants to ensure progress through required steps of the pre-licensing process in a timely manner.
• Schedule, organize, and facilitate pre-service training sessions in compliance with state and agency requirements.
• Track and monitor application progress, documentation, and deadlines to ensure compliance with agency and DCS standards.
• Maintain accurate and up-to-date records in agency databases.
• Collaborate with Licensing Specialists to ensure a smooth transition of families from intake to home study and licensure.
• Coordinate and assist with the annual review and re-licensure process, ensuring all required documentation and trainings are completed on time.
• Monitor compliance timelines and proactively follow up with families to prevent lapses in licensure.
• Support SFFC recruitment efforts through outreach events, informational sessions, and community engagement.
• Collaborate with foster care supervisor in evaluating and improving intake, training, and licensing workflow processes.
• Ensure all responsibilities are carried out in accordance with agency policies, DCS regulations, and best practices in child welfare.
• May require occasional evening or weekend availability for training sessions or recruitment events.
• Complete other duties as assigned.

Benefits

• Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO YourWay, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED