Licensing Coordinator
About The Position
This role serves as a subject matter expert for licensing processes and regulatory requirements. It applies specialized knowledge to execute projects and process improvements and produces detailed reports that enable operational transparency and strategic decision-making. The position supports licensing operations, compliance, cross-functional initiatives, and escalated licensing matters. The position is currently able to work remotely from a home office for day-to-day operations. Occasional travel for meetings, collaborative activities, or team-building activities may be specified by leadership. This arrangement is subject to changes to the ACG Flex Work policy. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is hourly. The role is part of The Auto Club Group, which provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.
Requirements
- College-level coursework or an equivalent combination of education and experience.
- At least 2 years of experience in licensing, regulatory compliance, or a related field.
- Experience using Microsoft Office.
- Experience presenting to various levels of leadership.
- Experience creating reports.
- Project management or project-support experience within a defined scope.
- Experience collaborating as part of a team.
- Knowledge of licensing practices and procedures across multiple states.
- Knowledge of the licensing industry.
- Strong understanding of licensing regulations and compliance standards.
- Strong organizational, analytical, and project-management skills.
- Proficiency in Microsoft Excel or other reporting tools.
- Excellent communication and interpersonal skills, with strong written and verbal communication.
- Ability to perform research and analysis, resolve complex problems, and collaborate with other departments.
Nice To Haves
- Experience in financial services or insurance.
- Licensing experience with standard and non-standard companies.
Responsibilities
- Evaluate licensing workflows and identify opportunities to streamline processes, improve efficiency, and enhance the team experience.
- Develop, document, and maintain licensing best practices to support consistency, accuracy, and compliance.
- Provide training, guidance, and ongoing support to team members as processes, tools, and system functionality evolve.
- Contribute to licensing projects, including system upgrades, regulatory changes, new-state expansions, and process-improvement initiatives.
- Partner with Legal, Compliance, IT, Field Operations, and other cross-functional teams to support timely and accurate execution of licensing initiatives.
- Serve as a subject matter expert on licensing projects by communicating plans, timelines, risks, and status updates to leadership and stakeholders.
- Create, manage, and distribute detailed licensing reports for internal and external stakeholders.
- Monitor state, federal, and industry-specific licensing requirements to support ongoing compliance and operational readiness.
- Act as a trusted point of contact for escalated licensing matters and regulatory inquiries.
- Stay current on licensing laws, rules, and requirements across states and translate updates into practical business guidance.
- Provide backup leadership support for licensing escalations, helping drive resolution and maintain business continuity.
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program.
- Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan with company matching and an additional company contribution, subject to eligibility and vesting terms.
- Health Savings Account and Flexible Spending Account options.
- Accrual-based paid time off.
- Company-paid holidays, a mental health day, floating holidays, and a volunteer day for eligible employees.
- Paid parental, bereavement, jury duty, and military leave.
- Tuition assistance.
- Professional certification support with 100% reimbursement for eligible programs.
- Career development and advancement opportunities.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
