Full Time Intake and Engagement Coordinator

Seven Starling

2d•Remote

About The Position

Seven Starling is hiring for a Full Time Intake and Engagement Coordinator. This is a patient-first role supporting prospective patients into care through a free consultation call. This is a high-impact role reporting directly to the Intake and Engagement Manager. The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset. Seven Starling Intake and Engagement Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.

Requirements

High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
2+ years of experience in healthcare customer service or patient engagement
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in healthcare software and CRM systems
Knowledge of HIPAA regulations and patient privacy practices
Direct patient experience in behavioral health care.
Experience in high call volume or high volume patient interaction roles
Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
Strong ability to balance empathetic support and professional boundaries

Responsibilities

Conduct 25 minute phone consultations with prospective patients which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
Manage prospective patient intake phone and text lines making 50-75 outbound phone calls to support our patients in scheduling and intake form completion
Assist patients with intake form completion on the consultation call
Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
Monitor individual KPIs including conversion rates
Participate in ongoing training and development to stay current with best practices and organizational changes.