Intake & Engagement Manager

Best Point Education & Behavioral Health•Hamilton, OH

7d•Onsite

About The Position

Best Point Education & Behavioral Health is seeking an Intake & Engagement Manager to provide administrative and operational support for the Intake Department. The position directly supervises the Intake Specialist and performs administrative, technical, and support functions. Working closely with the Director, the manager helps ensure compliance with applicable regulations and billing requirements. The role requires the ability to work independently and collaboratively, prioritize responsibilities, meet deadlines, and respond to internal and external customers. The manager oversees client registration and enrollment, electronic health record assignments, insurance verification, sliding-scale board enrollments, appointment scheduling, and the customer experience. The role also provides supervision and training to Intake Specialists, coordinates with program leaders, referral sources, community partners, finance, and Medical Management, and supports quality assurance, audits, and process improvement. The work environment includes office, school, and mental health treatment settings and may involve exposure to children with behavioral problems, shouting, and upset children. Physical demands include sitting, standing, walking, bending, moving throughout the workday, handling equipment or materials, communicating and listening, reading and writing, and occasionally lifting or moving objects up to 20 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Bachelor’s degree.
At least two years of professional experience in the Human Services field.
Ability to multitask and exercise independent judgment to accomplish tasks and solve problems.
Intermediate technical skills, including familiarity with Microsoft Windows and the ability to use standard Microsoft Office applications.

Nice To Haves

Experience with healthcare, mental health, and/or substance abuse treatment.
Supervisory experience.

Responsibilities

Ensure new clients are properly registered in the electronic health record.
Oversee initial team, program, and staff assignments in the electronic health record.
Oversee insurance verification for new clients and ensure accurate and timely data entry.
Ensure board enrollments for sliding-scale fees are complete and updated annually.
Ensure compliance with requirements for operational areas to meet department needs.
Provide individual or group supervision to Intake Specialists as needed.
Facilitate and lead weekly internal program meetings to promote collaboration with program leaders.
Train Intake Specialists during onboarding and on an ongoing basis, including on referrals, insurance verification, and consent paperwork.
Serve as a liaison with referral sources and community partners regarding intake processes and procedures.
Collaborate routinely with the finance team on insurance and billing matters.
Provide ongoing education and support to Intake Specialists to promote compliance with agency standards, including group or individual training.
Identify gaps in the intake process and work with the Director of Intake to develop and implement processes to minimize them.
Participate in process improvement activities, which may include developing tools and leading workgroups to identify and implement solutions.
Complete agency audits and identify and implement solutions to issues when needed.
Oversee new client enrollment and ensure a professional, inviting customer experience.
Manage appointment scheduling for assigned locations and providers.
Collaborate with the Medical Management team on supports such as collecting assessments or vital signs.
Assist with services in the Intake and Engagement Department as appropriate and necessary based on volume.

Benefits

Medical, dental, and vision coverage starting as low as $27 per paycheck.
HSA with employer contributions up to $1,200 annually for plans covering two or more people.
Flexible Spending Account (FSA).
Free preventive care and wellness programs.
Employee Assistance Program offering confidential emotional, financial, legal, and personal support.
Pet insurance options.
Competitive 403(b) retirement plan with up to 4% employer match.
Employer-paid life insurance valued at 2.5 times annual salary, up to $300,000.
Short- and long-term disability coverage.
Educational loan forgiveness support and resources.
Tuition reimbursement opportunities.
10% tuition discount for online programs through the University of Cincinnati.
Leadership Academy and professional development programs at no cost.
Interest-free personal computer loan program.
Employee referral bonus of up to $1,000.
Generous paid time off, with up to 34 days off in the first year for eligible employees.
10 paid holidays.
Paid parental leave for birth, adoption, or foster placement.
Work-life balance support.