Engagement Manager

Capgemini • Chicago, IL

2d • $124,543 - $153,500

About The Position

The Engagement Manager serves as the primary client contact and leads large-scale technology programs and client engagements. The role oversees delivery across applications, portals, APIs, cloud, data, AI, and modernization initiatives, coordinating globally distributed teams to meet scope, schedule, budget, quality, and business objectives. The manager drives Agile delivery, collaborates with business and technical teams, supports proposals and client presentations, manages engagement financials, and coaches high-performing teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• 15+ years of experience in IT services, consulting, digital transformation, or enterprise technology delivery.
• 10+ years of experience leading large client engagements, technology programs, or transformation initiatives.
• Proven success managing complex programs and globally distributed teams.
• Strong knowledge of modern technology ecosystems, including web and mobile applications, APIs, cloud, data, automation, AI, and enterprise platforms.
• Experience delivering customer-facing applications; Financial Services or Insurance experience preferred.
• Strong stakeholder management, communication, financial management, and leadership skills.

Nice To Haves

• Experience delivering customer-facing applications within Financial Services or Insurance.

Responsibilities

• Build trusted relationships with business, technology, and executive stakeholders as the primary client contact.
• Lead governance meetings, program reviews, and executive communications; manage risks, issues, and escalations.
• Oversee large-scale technology program delivery across applications, portals, APIs, cloud, data, AI, and modernization initiatives.
• Manage globally distributed onsite and offshore teams and ensure delivery against scope, timeline, budget, quality, and business objectives.
• Drive delivery using Scrum, Kanban, and hybrid methodologies, including backlog, release, and dependency management.
• Collaborate with business, product, architecture, and engineering teams to deliver scalable, customer-centric solutions.
• Support proposals, estimates, statements of work, and client presentations.
• Manage engagement financials, resource utilization, and profitability.
• Coach, mentor, and develop teams while fostering ownership, innovation, and continuous improvement.

Benefits

• Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.
• The role may be eligible for variable incentives, bonuses, or commissions, depending on the position and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior