Engagement Manager

TEKsystems • Boydton, VA

2d • $80,000 - $120,000 • Hybrid

About The Position

The Onsite Delivery Engagement Manager leads day-to-day onsite service delivery, ensuring technicians perform high-quality work safely and represent the organization professionally. The role is the primary onsite point of contact for the client and is responsible for prompt escalation resolution, attendance and accountability, and a healthy, safety-focused work culture. The manager is expected to be visible, reachable, and proactive in supporting technicians, clients, and internal partners.

The position is permanent and based in Boydton, Virginia, with a hybrid workplace arrangement. The stated annual pay range is $80,000–$120,000. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Additional earnings may be available through incentive programs such as annual bonuses or profit sharing.

Full-time internal employee benefits include medical, dental, vision, critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; life insurance, including voluntary life and AD&D for employees and dependents; short- and long-term disability; a health spending account (HSA); transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave.

Responsibilities

• Provide visible onsite leadership for daily service delivery and set expectations for quality, productivity, professionalism, and client service.
• Lead and verify daily 5 in 15 start-of-shift meetings focused on safety, priorities, operational readiness, and team alignment.
• Promote an accountable, respectful work culture through teamwork and consistent leadership presence.
• Reinforce safety procedures, partner with Environmental, Health, and Safety (EHS) teams, and promptly address risks and unsafe behavior.
• Ensure onsite tools are approved, available, and in good working condition; escalate repair, replacement, or additional tool needs.
• Ensure required personal protective equipment (PPE) is serviceable, properly used, and available; escalate replacement or replenishment needs.
• Build and maintain in-person client relationships through regular meetings, operational updates, and proactive issue resolution.
• Serve as the primary onsite client contact and follow through on service commitments and escalations.
• Use technical understanding of data center operations and environments to support technicians, assess issues, and make onsite operational decisions.
• Hold regular one-on-one meetings with team members to provide coaching, feedback, development support, and performance follow-up.
• Partner with Human Resources on employee relations, performance management, policy guidance, and documentation.
• Coordinate with other teams, including Practice for skills assessment and the TGS helpdesk for issues and operational support.
• Assist with onsite orientation and onboarding covering site expectations, safety, tools, processes, and client standards.
• Provide in-person counseling and corrective coaching, and document performance, conduct, attendance, or safety issues, including write-ups when needed.
• Address team conflict promptly and professionally, de-escalating issues and supporting resolution.
• Make timely decisions in ambiguous, fast-moving situations, clarify priorities, and communicate expectations.
• Identify training needs, coordinate onboarding and ongoing development, and ensure technicians are prepared to work effectively and safely.
• Monitor attendance, schedule adherence, and shift coverage, addressing gaps to maintain service continuity.
• Review end-of-shift reports, identify concerns, and take timely action and arrange follow-up with appropriate parties.
• Resolve onsite escalations professionally in coordination with internal teams and the client to minimize service disruption.
• Maintain communication among operations, client stakeholders, EHS teams, Human Resources, and technicians.
• Directly observe field performance and take action when quality, safety, behavior, attendance, or client-service expectations are not met.
• Document key issues, actions, coaching conversations, and follow-up items to support accountability and continuous improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness coverage
• Accident coverage
• Hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance, including voluntary life and AD&D for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off and leave, including PTO, vacation, or sick leave
• Potential additional earnings through incentive programs such as annual bonuses or profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed