Intake and Outreach Coordinator

Legal Services of Eastern Missouri Inc•St. Louis, MO

13h•$50,500 - $75,700•Hybrid

About The Position

Legal Services of Eastern Missouri, Inc. (LSEM), a nonprofit law firm providing free legal assistance to people living with low income or low opportunity, seeks a full-time Intake and Outreach Coordinator for its Medicaid Defense Team in the Health and Welfare Program. This new program, funded by the City of St. Louis, will focus on City residents impacted by HR1 and its changes to Medicaid eligibility. LSEM will work with the Integrated Health Network, which is funding a parallel program. The coordinator will provide intake and administrative support for the Team, including conducting intakes, opening and closing cases, developing outreach materials, and communicating with clients. The position will coordinate outreach and strategy with the Integrated Health Network Team, participate in community meetings and events, track HR1 implementation developments, and assist with grant management and reporting as needed. LSEM advances justice through legal representation, education, and supportive services. It works with community partners to improve lives and promote fairness and opportunity, providing civil legal assistance in 21 Missouri counties. The organization promotes a collaborative and inclusive workplace and makes employment decisions based on merit.

Requirements

Ability to relate well to and work with low-income clients and collaborate with community stakeholders.
Excellent interpersonal skills and a strong ability to form collaborative partnerships.
Strong writing ability.
Knowledge of Microsoft Office and willingness to learn case management software.
Openness to creative and innovative ways of fulfilling the legal aid mission.

Nice To Haves

Demonstrated commitment to public interest work or legal services for the poor is strongly preferred.
Previous experience with community outreach and education is preferred.

Responsibilities

Coordinate with the Integrated Health Network Team to develop a unified strategy for reaching City residents who need HR1-related assistance.
Conduct callbacks and intake interviews for internal referrals and outside referrals received through the hotline and online referral form.
Develop outreach materials, including flyers, FAQs, and toolkits, for clients and partners.
Participate in regular meetings with the Integrated Health Network Team, community advisory groups, and state and national coalitions as needed.
Participate in outreach events.
Stay current on new policies and trends in HR1 implementation.
Draft and send client correspondence in paper or electronic form.
Assist with grant management and reporting as needed.
Use the case management system to conduct intakes and open cases, enter contemporaneous case notes and timekeeping, and close cases when work is complete.
Perform other duties as assigned.