Training and Outreach Coordinator

CarePoint Response•Baltimore, MD

3d•$58,000 - $63,500•Onsite

About The Position

CarePoint Response, Inc. (CPR), a nonprofit organization providing behavioral health crisis response and substance use treatment services in Baltimore, is seeking a Training and Outreach Coordinator for its Baltimore Community Mental Health Response and Linkage Initiative. The coordinator manages and delivers mental health awareness, crisis-response, and suicide-prevention training; coordinates community outreach; and develops educational materials to promote awareness and access to crisis resources. The role collaborates with community partners, schools, emergency responders, and local organizations to strengthen behavioral health education, increase access to crisis services, and support community engagement. This position is based at CPR’s Main Campus in Baltimore, Maryland. It is full-time, Monday through Friday, with a stated schedule of 8:00 AM to 4:00 PM and travel of up to 10%.

Requirements

Bachelor’s degree in Social Work, Psychology, Public Health, Education, Communications, Human Services, or a related field; equivalent relevant education and experience may be considered.
Experience in behavioral health training, adult learning, crisis intervention, community education, engagement, and multi-agency coordination.
Valid, unrestricted driver’s license.
Proficiency with Microsoft Office Suite.

Nice To Haves

Experience with diverse Baltimore City organizations and high-volume training logistics, records, and follow-up.
Experience with EHR/EMR systems.

Responsibilities

Manage daily project operations, calendars, work plans, training logistics, host-site coordination, materials, records, and follow-up activities.
Recruit and register school and youth-serving personnel, emergency responders, law enforcement, veterans and veteran-serving personnel, families, caregivers, faith leaders, and other public-serving participants.
Coordinate and deliver selected Adult, Youth, and Public Safety Mental Health First Aid, QPR Gatekeeper Training, and project-specific crisis navigation content in accordance with curriculum requirements and approved scope.
Provide scenario-based instruction and skills practice on recognizing mental illness and serious mental illness, suicide warning signs, trauma-responsive engagement, safe verbal de-escalation, and appropriate crisis response.
Reinforce appropriate use of 911, 988, mobile crisis, crisis residential care, screening, assessment, treatment, peer support, care coordination, and other community resources.
Conduct at least 30 trainings for 500 key individuals each project year and support the three-year goal of training 1,500 individuals.
Administer registration and attendance records, pre- and post-assessments, scenario-based competency checks, participant satisfaction tools, and 90-day follow-up surveys.
Support project learning targets, including improved knowledge, demonstrated competency, and reported use of training skills or resources.
Develop, distribute, and coordinate quarterly verification of the behavioral health resource guide, crisis-response decision tree, wallet card, electronic toolkit, and QR-coded materials.
Coordinate annual resource-guide trainings for up to 10 city and state agencies, quarterly community open sessions, and monthly presentations to local behavioral health collaboratives or convenings.
Participate in at least 12 community well-being activities and at least four advisory boards, coalitions, or cross-system workgroups each year.
Coordinate partner communications, quarterly meetings, outreach campaigns, newsletters, presentations, and feedback collection to strengthen training and referral pathways.
Maintain trainer-fidelity documentation, curriculum records, instructor credentials, and project files, and submit data promptly to the Data and Quality Improvement Specialist.
Provide trainees and partners with warm-handoff instructions and immediately elevate urgent or high-risk situations to the Clinical Linkage and Crisis Coordination Lead or an appropriate emergency service.
Review training, outreach, satisfaction, and competency results with the project team and implement approved corrective actions or instructional improvements.