Outreach and Training Director
About The Position
The Outreach and Training Director trains new outreach staff and provides daily support with client acquisition and transportation. The role assists staff with scheduling, time management, logistics, and productivity, and promotes agency services while maintaining positive community relationships and a professional image. The position also organizes or attends community events, transports participants to residential facilities and approved community events as needed, and assists with recreational activities and uploading documents to participants’ electronic medical records. The director supports other WestCare staff, embodies WestCare Kentucky’s mission and goals, and performs other duties as assigned. Work is primarily performed in community settings, with office work and out-of-state travel occasionally required. Travel between program locations within the region is required. Flexible work hours and regular attendance are required. The normal work routine does not involve exposure to blood, body fluids, or tissues, although exposure may occur; personal protective equipment is provided and employees must follow WestCare safety standards.
Requirements
- At least 2 years of experience working in a similar role.
- Must be at least 18 years old.
- Ability to work well individually and as part of a team.
- Ability to prioritize tasks and complete assignments in a timely manner.
- Ability to exercise good judgment and discretion.
- Adherence to the highest standards of ethical conduct.
- Ability to maintain a professional appearance and demeanor.
- Excellent verbal and written communication skills.
- High school diploma or GED equivalent required.
- Valid driver’s license and ability to obtain and maintain WestCare vehicle insurance.
- Ability to meet the role’s physical and mental demands, including mobility, standing and walking on even and uneven surfaces, sitting for extended periods, bending, twisting, reaching, balancing, and occasional lifting and carrying up to 30 pounds.
- Ability to use computer and telephone systems, including typing, writing, and working with files.
- Ability to use approved physical and mental/verbal de-escalation techniques to defend oneself and clients in abusive situations.
- Ability to speak, hear, and see adequately to communicate, complete paperwork, and observe client behavior and activities.
- Ability to collect and analyze data, reach logical conclusions, cooperate with people at all levels, and work under stress and in emotionally charged settings.
Nice To Haves
- Associate’s degree or related behavioral health certifications preferred.
Responsibilities
- Train and onboard new outreach staff.
- Provide daily support with client acquisition and transportation.
- Assist staff with scheduling, time management, and logistics.
- Monitor staff productivity and support team efficiency.
- Promote agency services and maintain positive community relationships.
- Represent the agency professionally and respectfully.
- Organize and attend community events.
- Work a flexible schedule and arrive on time for scheduled shifts.
- Transport participants to residential facilities and approved community events as needed.
- Assist in implementing recreational activities for program participants and participate where appropriate.
- Upload documents to program participants’ electronic medical records as assigned.
- Assist other WestCare staff to promote cooperation and maintain a professional image in the community.
- Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Kentucky.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
