Outreach and Training Director (53426)

Westcare • Elkhorn City, KY

1d

About The Position

The Outreach and Training Director trains and onboards new outreach staff, provides daily support with client acquisition and transportation, and helps staff with scheduling, time management, logistics, and productivity. The role promotes agency services in the community and maintains positive relationships while representing the agency professionally and respectfully.

Work is primarily performed in community settings. Office work and out-of-state travel may occasionally be required, and travel between program locations within the region is required. Flexible work hours and regular attendance are expected. The position may involve potential exposure to blood, body fluids, or tissues; appropriate personal protective equipment is available, and employees must follow WestCare safety standards.

The position requires mobility in office, residential, and outdoor environments, including standing, walking on even and uneven surfaces, sitting for extended periods, bending, twisting, reaching, balancing, and occasionally lifting or carrying up to 30 pounds. Computer and telephone use, clear communication, hearing, and vision are also required. The employee must be able to use approved physical and mental/verbal de-escalation techniques to defend themselves and clients in abusive situations, with or without accommodation.

Requirements

• At least 2 years of experience working in a similar role.
• Must be at least 18 years old.
• Ability to work well individually and as part of a team.
• Ability to prioritize tasks and complete assignments in a timely manner.
• Ability to exercise good judgment and discretion.
• Adherence to the highest standards of ethical conduct.
• Ability to maintain a professional appearance and demeanor.
• Excellent verbal and written communication skills.
• High school diploma or GED equivalent.
• Valid driver’s license and ability to obtain and maintain WestCare vehicle insurance.
• Ability to perform the essential duties and physical and mental activities described, with or without accommodation.

Nice To Haves

• Associate’s degree or related behavioral health certifications.

Responsibilities

• Train and onboard new outreach staff.
• Provide daily support with client acquisition and transportation.
• Assist staff with scheduling, time management, and logistics.
• Monitor staff productivity and support team efficiency.
• Promote agency services and maintain positive community relationships.
• Represent the agency in a professional and respectful manner.
• Organize and attend community events.
• Work a flexible schedule and consistently arrive on time for scheduled shifts.
• Transport participants to residential facilities and approved community events as needed.
• Assist with implementing recreational activities for program participants and participate where appropriate.
• Upload documents to participants’ electronic medical records as assigned.
• Assist other WestCare staff as needed to promote cooperation and present a professional image to the community.
• Embrace and embody WestCare Kentucky’s mission, vision, guiding principles, clinical vision, and goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED