Intake Coordinator Jobs

About The Position

Requirements

• Associate degree required
• Experience in healthcare intake, admissions, referral coordination
• Familiarity with medical terminology
• Good computer skills and experience operating within an EMR system
• Good understanding of Prior Authorizations, Insurance and Payor types
• All new hires must pass a background check prior to employment.
• CareAparent participates in the federal E-Verify program.

Nice To Haves

• bachelor’s degree preferred
• Medicare intake experience preferred
• Home care experience preferred
• Certified Medical Assistant (CMA) preferred

Responsibilities

• Functions as liaison for referral partners and sources to staff, clients, families, internal departments, medical community, and other community agencies to ensure timely response and professional communication.
• Reviews, distributes, and takes follow-up action on all inbound and outbound faxes in a timely and professional manner.
• Processes clinical data including but not limited to computer entry of referral data, medication information, and faxed orders for home health and hospice services.
• Answers, screens, and evaluates all new and existing referral
• Receives, evaluates, and responds to all incoming referrals for new and existing clients
• Gathers all necessary information and documentation relevant to client; verifies coverage and insurance eligibility; obtains initial reimbursement authorizations/pre-authorizations; and obtains all paperwork required prior to initial assessment.
• Provides feedback to all referral sources about referral outcomes, services arranged, or reasons for not admitting the client, as appropriate.
• Inputs client information into EMR system including, but not limited to, demographics, documentation, billing authorizations (as applicable), medications, allergies, and other medical information.
• Inputs data entry into tracking systems and spreadsheets daily to ensure streamlined communication between all departments and teams.
• Understand and communicate information to inquiries, referral sources, referral partners, and clients regarding company services, client-related status updates/activities, care delivery process, and client-specific care. as a resource to recommend services to agency staff.
• Creates client care plans and binders required by state and license regulations
• Takes, answers, and responds to client requests, concerns, complaints, and inquires in a timely manner
• Builds, nurtures, and maintains effective relationships and trust with clients and referral source/partners.
• Performs clerical duties including, but not limited to, faxing, filing, scanning, and maintaining organization of client files.
• Performs other duties as assigned by supervisor including, but not limited to, assistance with scheduling clinicians as well as on-call duties on weekends, after hours, and/or holidays

Benefits

• Paid Time Off (PTO)
• 401(k) with Employer Match (immediate vesting)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Short Term Disability Insurance