Intake Coordinator Jobs

About The Position

Requirements

• 5+ years of experience in Ethics & Compliance, Employee Relations, HR, employment law, or workplace investigations (or a related field), with a demonstrated ability to handle highly sensitive and confidential information
• Experience managing intake and triage processes, including monitoring intake channels, tracking and documenting cases in a case management system, and coordinating next steps with investigators and various stakeholders

Responsibilities

• Monitor various reporting intake channels and process all reports received for assignment determination, including timely acknowledgement receipts, entry into the case management system, escalating reports through established triage process, and assignment to appropriate team.
• Track the status of unassigned matters to help ensure timely follow through and assignment.
• Maintain current repository of information relevant to investigations, including intake process, case administration, and referral procedures.
• Identify opportunities to improve intake processes, documentation, and operational workflows.
• Ensure accuracy, completeness, and quality of case documentation within the case management system.
• Serve as the initial point of contact for employee-related concerns and/or inquiries by conducting thorough and empathetic intake conversations via live calls as needed.
• Cultivate a strong rapport with HR Business Partners, Employee Relations, and Employment Legal with a focus on client-oriented service.
• Support the full Ethics & Compliance team with ad hoc tasks and/or projects as needed.

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.