Intake Coordinator

Grace At Work•Bedford, IN

7d•Onsite

About The Position

Grace at Work is looking for a compassionate and organized Intake Coordinator to join their team in Bedford, IN. In this vital role, you'll be the first point of contact for clients and families, helping connect them with the care and support services they need. If you thrive in a people-centered environment and love making a meaningful difference, this opportunity is for you. About Us: Grace at Work is a dedicated service organization based in Bedford, IN, committed to bringing compassionate care and meaningful support to individuals and families in the community. Our team is driven by a shared mission to treat every person with dignity, respect, and grace. We foster a warm, collaborative workplace where employees feel valued and inspired to do their best work every day. Grace At Work is a locally owned home care agency with over twenty-five years of healthcare experience.

Requirements

Prior experience in intake coordination, case management, social services, or a related field preferred
Strong interpersonal and communication skills with a compassionate, client-first approach
Proficiency in data entry, electronic health records (EHR), or case management software
Ability to multitask, prioritize, and stay organized in a fast-paced environment
High school diploma or GED required
Knowledge of HIPAA and client confidentiality requirements
Reliable, detail-oriented, and committed to serving vulnerable populations

Nice To Haves

associate's or bachelor's degree in human services or related field a plus

Responsibilities

Manage the client intake process from initial inquiry through enrollment and onboarding
Conduct intake screenings, assessments, and interviews with prospective clients and families
Maintain accurate and up-to-date client records, documentation, and intake forms
Coordinate with internal care teams to ensure smooth client transitions and service placement
Respond promptly to phone, email, and in-person inquiries with professionalism and empathy
Track intake data and generate reports to support organizational goals
Ensure compliance with applicable regulations, policies, and confidentiality standards