Intake Coordinator

Family Paramount Hospice • Naperville, IL

54d • Onsite

About The Position

Family Paramount Hospice LLC is looking for a compassionate and organized Intake Coordinator to join our dedicated team in Naperville, IL. In this vital role, you'll be the first point of contact for patients and families navigating one of life's most sensitive transitions, ensuring a smooth and supportive admissions process. If you're passionate about making a meaningful difference in end-of-life care, we want to hear from you. Family Paramount Hospice LLC is a trusted provider of compassionate end-of-life care serving patients and families in the Naperville, IL area. We are committed to delivering dignified, patient-centered hospice services that bring comfort and peace during life's most profound moments. Our team is driven by a shared mission of care, and we foster a supportive, collaborative workplace where every employee's contribution truly matters. Family Paramount Hospice stands committed to providing exceptional hospice care in Naperville, Illinois, embracing patients and their families with warmth, dedication, and love. Beyond meeting physical needs, our goal is to bring comfort and smiles, ensuring dignity and respect in every moment. Trust us for the well-being and happiness of loved ones as our compassionate caregivers extend care to our patients. Our mission is to provide optimal comfort and dignity to our patients throughout their end-of-life journey. We will achieve this by focusing on patient and family-centered goals, addressing not only their medical needs but also providing care for their mental and spiritual well-being during this significant journey.

Requirements

• Previous experience in hospice, home health, or healthcare intake/admissions strongly preferred
• Familiarity with hospice regulations, Medicare/Medicaid eligibility, and insurance verification
• Excellent communication and interpersonal skills with a compassionate, patient-centered approach
• Strong organizational skills with the ability to manage multiple referrals simultaneously
• Proficiency with EMR systems and general computer applications
• Ability to work effectively in a fast-paced, emotionally sensitive environment
• High School Diploma or equivalent

Responsibilities

• Manage the hospice intake process from initial referral through patient admission
• Coordinate with physicians, hospitals, skilled nursing facilities, and care teams to gather clinical information
• Communicate compassionately with patients, families, and caregivers to explain hospice services and eligibility
• Verify insurance benefits, including Medicare, Medicaid, and private insurance for hospice coverage
• Maintain accurate and timely documentation within the electronic medical records (EMR) system
• Collaborate with clinical and administrative staff to ensure seamless care transitions
• Track and follow up on pending referrals to maximize timely patient enrollment

Benefits

• Employee discounts
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED