Patient Intake Coordinator
About The Position
The Patient Intake Coordinator coordinates all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high-level customer service and support. The role treats patients respectfully and seeks equitable solutions for coverage. It determines patient coverage and coverage needs by helping patients access financial resources and other support so they can receive needed care. Fluency in both English and Spanish is required, and candidates must complete a language proficiency assessment. The coordinator maintains accurate patient information and EHR records, supports patients and families with financial obligations, and provides timely financial information. The role serves as a primary contact between clinical staff and the business office, collaborating with management and staff to support revenue expansion and quality control. Tasks are expected to be completed with little supervisor follow-up; support is provided through teamwork and weekly team meetings. This position has no supervisory duties. Special projects and other duties may be assigned.
Requirements
- Fluency in both English and Spanish; candidates must complete a language proficiency assessment.
- Proficient writing, editing, and interpersonal skills.
- Ability to work effectively with diverse cultures.
Responsibilities
- Maintain accurate day-to-day patient information and EHR records.
- Assist patients and families in resolving financial obligations and provide accurate, timely patient financial information.
- Serve as the primary contact between clinical staff and the business office, and work with management and staff to support revenue expansion and quality control.
- Provide day-to-day service to programs and management using good judgment and work effectively with diverse cultures.
- Greet clients and visitors; check clients in for groups and appointments; notify counselors of arrivals; and take payments when necessary.
- Answer phones, schedule appointments, take messages, send faxes, and complete copying assignments.
- Meet with patients to determine eligibility for program services before admission or within 24 hours after admission, and ensure required eligibility documentation is provided.
- Assist patients in applying for the Oregon Health Plan and coordinate financial arrangements with patients and insurance companies, including co-pays and other patient responsibilities.
- Work with the clinical team to obtain information needed for the state-required MOTS form.
- Work with the Business Office to collect and post fees appropriately, act promptly on past-due accounts, and notify patients of overdue payments.
- Learn third-party payor eligibility requirements and contact payors to determine benefits.
- Advise patients and clinical staff about eligibility changes and help resolve eligibility problems.
- Attend and participate in assigned team meetings.
- Maintain a clean and safe work environment.
- Coordinate insurance authorizations.
- Assist the Billing Specialist with documenting and following up on action alerts; notify patients and staff of funding or eligibility changes.
- Ensure required Business Office releases of information (ROIs) are complete and place billing information in patient charts.
- Provide occasional front desk coverage.
- Complete special projects and other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
