Instructor Jobs

About The Position

Requirements

• 1-3 years of teaching or training experience
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment.
• Strong communication skills
• Current A+ certification (1101-1102 Series or later)
• Proficient understanding of IT support, including hardware, software, and networking concepts.
• Familiarity with operating systems such as Windows, MacOS, and Linux.
• Familiarity with IT infrastructure technology (Servers, Enterprise Routers, Switches, Wireless controllers, Load Balancers)
• Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.
• Knowledge of IT security protocols and best practices.
• Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.
• Understanding of cloud computing platforms and services.
• Experience with mobile device management and troubleshooting.
• Familiarity with virtualization technologies.
• Knowledge of IT support and best practices and service level agreements (SLAs).
• Ability to stay updated with the rapidly evolving tech landscape.
• Understanding of network architectures, protocols, and troubleshooting.
• Proficiency with Cisco networking equipment and software.
• Familiarity with OSHA guidelines and NFPA 70E electrical safety standards.
• Ability to assess and mitigate potential hazards in IT environments.
• Understanding of data center infrastructure, including power and cooling systems.
• Knowledge of data center topology and operational best practices.
• Skills in server assembly, configuration, and maintenance.
• Experience with various server technologies and their applications.
• Ability to manage and troubleshoot system‑level issues.
• Understanding of cloud service models (IAAS, SAAS, PAAS).
• Familiarity with major cloud platforms like AWS, Azure, and Google Cloud.
• Skills in designing and maintaining virtual environments.
• Experience with Type 1 / bare metal virtualization software like VMware or Hyper‑V.
• Proficiency in using project management tools and methodologies.
• Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements.
• Bachelor's degree (or equivalent practical/industry experience)
• Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities
• Excellent written communication, presentation, and customer service skills
• Solid understanding of business needs
• Strong evaluation and data management skills
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology is a plus

Nice To Haves

• Network+ Certification ( N10-007 or N10-008) or Cisco equivalent ( CCNA)
• Experience with ITIL implementation in support of the Help Desk
• Experience using an SLA ticketing system with a customer/consumer service-driven approach (ServiceNow preferred).
• Experience in diagnosing, repairing, and maintaining various computer hardware, including desktops, laptops, and peripheral devices.
• Ability to install, configure, and troubleshoot operating systems like Windows, Linux, and macOS, including knowledge of file systems, drivers, and system optimization.
• Experience in setting up and managing both wired and wireless networks, with a deep understanding of IP addressing, subnets, routing, and network troubleshooting tools.
• Experience in configuring, troubleshooting, and securing mobile devices across various platforms, including Android and iOS.
• Experience in setting up and managing Windows Server environments and roles such as Active Directory, DHCP, and DNS.
• Experience in designing and implementing Group Policy to manage user environments, system settings, and software installations across an organization.
• Experience in understanding and managing server storage solutions, including RAID configurations and different disk types.
• Experience in implementing backup strategies on Windows Server and restoring data or system states when necessary.
• Experience with complex network configurations and enterprise‑level deployments.
• Certifications in IT safety and knowledge of data center practices and technologies.
• Experience with rack assembly and blade servers.
• Skills in designing and implementing cloud architecture solutions.
• Knowledge of structured cabling best practices.
• Ability to plan, execute, and monitor IT projects effectively.

Responsibilities

• Support instructor-led training that prepares learners for entry-level to mid-level careers in IT and Data Center.
• Provide daily instruction, assessment administration, attendance tracking, and one-on-one tutoring.
• Daily evaluation and monitoring of individual learner progress.
• Address learner violations with learners in a consistent manner.
• Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum.
• Work closely with the team to identify learner needs, provide the necessary support, and establish individualized plans for learner achievement.
• Participate in regular learner-status meetings.
• Maintain and update Salesforce and/or our LMS with learner grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.

Benefits

• Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time
• Holiday pay upon hire (22 holidays annually, including a week off for Independence day and a week before the New Year)
• 80 Wellness Hours for Sick, Safe, or Personal reasons
• Vacation accrual at a rate of 8 hours at the beginning of every month
• Comprehensive Medical Coverage through Cigna or Kaiser Permanente (where available)
• Health Reimbursement Account (HRA) up to $4,000 for individuals and $8,000 for families
• Dental and Vision Insurance
• Employer paid dental and vision premiums for those who waive medical coverage
• 401(k) plan with a 100% employer match on contributions up to 6%
• Employee Assistance Program (EAP) for counseling, legal support, and financial resources
• Up to 6 weeks of 100% paid parental leave
• Employer-paid life and AD&D Insurance
• Employer-paid short-term disability coverage
• Option to elect additional life coverage and long-term disability insurance
• Flexible Spending accounts for healthcare, dependent care, and commuting expenses
• Voluntary benefits: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance
• Healthcare concierge support
• Financial wellness tools
• Employee discount programs