eLearning Developer & Class Instructor

City of New York•New York, NY

2d•$34 - $49

About The Position

The NYC Department for the Aging (NYC Aging) promotes inclusive, safe, affordable, and healthy aging and works to preserve the dignity and quality of life of approximately 1.8 million diverse older New Yorkers. The selected candidate will provide cross-functional support in developing and facilitating learning content for stakeholders with diverse age groups and skill levels, tailoring content to different audiences. The role reports to the Senior Director of Learning & Professional Development. The position provides expertise and support for content in the agency’s Learning Management System, maintains learner accounts and monitors training compliance across multiple learning platforms, and develops supplementary instructional materials. The candidate will also coordinate training inquiries and external vendors, assess emerging learning technologies and practices, collaborate with internal stakeholders on training needs, and develop and facilitate presentations, workshops, and learning programs, including training on technical applications such as the MS Office Suite and presentations on AI and other emerging technologies. This is a per diem position described as full-time at 35 hours per week and paid hourly. Per diem employees working 35 hours per week receive health and dental benefits. Annual and sick leave accrual is based on hours worked. Paid holidays begin after 18 months of full-time employment. Compensation is USD 34.41–49.26 per hour. The listed classification is Community Coordinator (56058).

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of related community work or community-centered activities; or equivalent education and/or experience.
All candidates must have at least one year of experience in community work or community-centered activities as described in qualification option 1.
Ability to tailor learning content for audiences with diverse age groups and skill levels.

Responsibilities

Provide subject matter expertise and support in developing, implementing, and managing content within the agency’s Learning Management System (LMS).
Administer and maintain learner accounts across multiple learning platforms.
Monitor training compliance and conduct follow-up communications regarding outstanding training requirements.
Design, develop, and publish supplementary instructional learning materials, such as e-learning modules, job aids, and guides.
Develop and administer learning activities and analyze data and feedback.
Respond to training inquiries and serve as a training liaison.
Evaluate and coordinate with external vendors.
Research and assess emerging technologies, learning trends, and innovative practices to support workforce upskilling.
Develop and deliver presentations, workshops, and learning programs on emerging technologies applicable across multiple disciplines and educational areas.
Collaborate with internal stakeholders to identify training needs and recommend learning solutions that enhance employee performance, engagement, and professional development.
Facilitate in-person and virtual learning on technical applications, such as the MS Office Suite.
Prepare topical and informative presentations on AI and other trending technology for use across various disciplines.