Hvac Technical Support Jobs

About The Position

Requirements

• Excellent communication and interpersonal skills to interact effectively with diverse client group
• Ability to troubleshoot in-depth service issues via phone
• Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures
• Ability to write reports, business correspondence, and procedure manuals
• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients, and customers
• Ability to work in a technically dominated environment: engineering, contracting, and construction. Trades and ability to absorb and commit technical information to knowledge quickly
• Ability to anticipate and solve practical problems and resolve issues
• Self-starter with the ability to work both independently and within a team
• Ability to effectively communicate ideas and properly describe problems and solutions
• Ability to effectively handle multiple tasks, time management, and prioritization skills
• Well-developed planning, organization, analytical, and decision-making skills
• Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)
• Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills
• Ability to apply good judgment, strong work ethic, and integrity on the job.
• 3-5 years of experience in the HVAC field or a technical support role
• High School Diploma or GED Equivalent

Nice To Haves

• HVAC installation and/or repair experience STRONGLY PREFERRED
• Vocational Certification / Degree preferred

Responsibilities

• Provide prompt and courteous responses to calls coming into the Technical Support Center hotline
• Provide pre and post-sales technical support via telephone and email
• Assist Reps, Distributors, and Contractors in troubleshooting and in the application of Daikin equipment, connection ratio, capacity de-rates, and equipment selection
• Conduct virtual modeling for troubleshooting and provide resolution
• Log all calls and incidents into the CRM module to track information by customer, model number, and project
• Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, clearances, piping recommendations based on piping rules, or other information as published in Daikin’s equipment literature.
• Assist the Manager in the distribution of requests for field visits and training to the appropriate Daikin Service Representative
• Follow up on customer inquiries to ensure job completion and job satisfaction
• Provide selection software support
• Help explain control-related questions
• Perform additional projects/duties to support ongoing business needs.