Field HVAC Technical Support
About The Position
Under limited supervision, the Field HVAC Technical Support employee develops and delivers training for customers or technical employees on the installation, maintenance, and repair of HVAC products. The role also troubleshoots technical inquiries and identifies customer needs for Commercial HVAC, investigating and resolving issues involving rooftop units (RTUs) and other commercial HVAC systems. The territory includes the North Central and Northeast regions: North Dakota, South Dakota, Minnesota, Wisconsin, Michigan, Indiana, Kentucky, Ohio, Virginia, and Maine. Travel to customer sites may reach 85%. The position may provide direction to entry-level technical trainers. The employee develops, tests, and maintains courses and training materials; establishes course content and learning objectives; and may prepare syllabi, lesson plans, student manuals, and training aids. The role reviews problem areas to identify training needs, establishes criteria for evaluating training effectiveness, continuously updates course materials, and conducts training using a variety of delivery methods.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Typically, at least 5 years of relevant training experience and at least 5 years of technical experience.
- Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
- Knowledge of and ability to apply learning theories to classroom situations.
- Developed presentation skills using a variety of technologies.
- Strong verbal and written communication skills.
- Some sales ability and a track record of fostering solid customer relationships.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Proficiency in leading WebEx meetings.
Nice To Haves
- Two-year college degree, HVAC degree, or equivalent.
Responsibilities
- Develop and deliver training courses for customers or technical employees on HVAC product installation, maintenance, and repair.
- Troubleshoot technical inquiries related to Commercial HVAC.
- Identify customer needs for Commercial HVAC.
- Investigate and resolve technical inquiries about RTUs and other Commercial HVAC systems.
- Develop, test, and maintain training courses and materials.
- Establish course content and student learning objectives.
- Prepare course syllabi, lesson plans, student manuals, and coordinate the development of training aids as needed.
- Review problem areas and identify training needs.
- Develop criteria for evaluating the effectiveness of training activities.
- Continuously update course materials to keep them timely and relevant.
- Conduct training using all methods of delivery.
- May provide direction to entry-level technical trainers.
Benefits
- Annual bonus in accordance with the terms of the applicable company plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off per year, depending on hire date and eligibility.
- Two paid well-being days per year, depending on hire date and eligibility.
- One paid volunteer day per year, depending on hire date and eligibility.
- Twelve paid holidays per year, depending on hire date and eligibility.
- Three floating holidays per year, depending on hire date and eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
